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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Accommodation
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Adventure
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
In the aircraft, following CASA regulations, the pilot ensures that the exit is always accessible. Within the office/base environment, staff visually monitor the exits ways to ensure they are clear.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
All guests requiring additional assistance are added to the flight manifest with specific details described.
The procedure for assisting guests who need assisted rescue is:
All guests requiring assistance must travel with a carer/accompanying passenger. The pilot will lead the rescue and seek help from the accompanying passenger should they be able to assist. If they are unable to assist the pilot will be responsible for providing aid to the guest requiring assistance.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There are Picture boards
Example of brochure
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
HeliSpirit has a dedicated area for service animals that is shaded and secure, with water bowls provided. Staff are available to monitor the animals.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
HeliSpirit has seating available in the airconditioned reception and guests are offered cold water whilst they wait.
In addition, the following further information can assist guests
There is a sealed path from the parking area to the reception and then a standard size door at entry. Seating is available in reception and there are ablutions available through a standard size door. Access from the office to helicopter is not on a sealed path. However, arrangements can be made to accommodate check in at our sister company, Aviair (neighbouring terminal) for wheelchairs. There is a sealed path from the parking area to the terminal and the terminal to tarmac when accessing via Aviair (note: it would be a slightly longer distance on the tarmac to the helicopters).
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
There a clear space of at least 1500mm x 1500mm in front of all doors.
Internal Spaces
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
The width of the smallest corridor is:
Doorways and corridors are 750mm
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is 940cm (note: the toilet is narrow with a 800cm wide door, so not suitable for a wheelchair). mm of clear space in front of the toilet
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
El Questro - https://elquestro.com.au/ The Hoochery - www.hoochery.com.au Lake Argyle - www.discoveryholidayparks.com.au/resorts/lake-argyle Bungle Bungle Guided Tours - www.bunglebungleguidedtours.com.au
In addition, the following further information can assist guests
Scenic helicopter tours departing from Kununurra do not have any stops and are accessible for people with limited mobility. The waterfall swimming tours are challenging for people with limited mobility, however this tour is suitable for people with other accessibility needs as long as they are mobile and can step over rocks and potentially climb in and out of waterholes lined with rocks.
Room Amenities
There are no wardrobes.
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Guests with a hearing impairment are escorted from their room to the muster point by a member of staff.
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 450mm.
A range of non-allergenic toiletries are available
Bathroom shower
Bedroom and bathroom
Ensuite
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Pool
Exterior deck
Interior dining room
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Our scenic helicopter flights can cater for people with limited mobility. People in wheelchairs can be flown provided they have an accompanying carer to assist. Waterfall tours and tours to third party stops and attractions are challenging for people with limited mobility as it requires navigating to and from the aircraft over grass and/or rough terrain. These tours are suitable for people that do not have limited mobility. All helicopter tours are very visual and focused on the scenery of the area which is suitable for persons with hearing disabilities. However, due to safety reasons, the pilots are unable to speak face-to-face with passengers so lipreading would be difficult.
The equipment utilised to make the activities available are:
All tours are conducted in helicopters.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Helicopters are used to access remote areas that are undeveloped. These areas have rocks and unstable surfaces which would be challenging for people with limited mobility. Helicopters are not suitable for people who are sensitive to outside stimulation due to their noise. Headsets are provided which do minimise the noise but once the tour has commenced there is no quiet location for people if they are feeling overwhelmed.