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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Needing unimpeded access to duckboard at all times from deck, no exceptions.
Exits and access to exists are greater than 900mm
The business identifies guests who need additional assistance should an emergency occur by:
Skipper and tour leader review manifest at start of day, and throughout day. Guests with special requirements are identified for tour activities, catering requirements, and special care needs.
The procedure for assisting guests who need assisted rescue is:
Guide to signal for help. Deckhand and skipper to use established procedure in vessel's sms to manage procedure and alert third parties for help if needed. Spine board prepared for exiting guest from water to duckboard, oxygen and defib set up if needed. etc.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
Nil, water in bowl, follow direction of their owner.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
All forms are digital and fonts can be made larger
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We operate in a small town with minimal office visitors and never have long queues or wait times
In addition, the following further information can assist guests
Refer above
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Internal Spaces
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
All corridors greater than 900mm
Public areas
The public areas have the following amenities in place
Even lighting
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Commentary is available in written format
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Correct pronunciation for lip readers
Marine
NWS Tender
NWS Tour Boat Inside
NWS Tour Boat Outside
NWS Tour Bus Outside
NWS Tour Boat Inside2
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
We can accomodate a range of disabilities onboard, as long as they are fully disclosed beforehand and our team can work with them to accommodate their needs on tour. As long as their needs can be accomodated, they can complete all aspects of our regular tour.
The equipment utilised to make the activities available are:
All special equipment is required to be provided by the disabled guests. We will provide a private guide in cases where they need extra assistance.
For in-water, we have the use of life jackets and pool noodles to assist in floatation.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Due to limited space on our bus, tender and ain vessel - only smaller or collapsable wheelchairs will be able to access the tour.
Those with limited mobility who require a private guide for assistance will only be able to enter the water if the conditions are deemed safe
In addition, the following further information can assist guests
Due to the jetty of arrival, it is also best if guest have assistance with them, someone they're comfortable with to assist moving them around so we can more easily move them on and off the vessels.