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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Ramps
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Bowl and bedding provided
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
As a small owner-operated property, guests do not experience the extended queues commonly associated with larger accommodation providers. Pre-arrival communication provides guests with clear information prior to arrival, reducing the need for lengthy check-in discussions or repeated requests for information.
Ground-floor accommodation and parking directly outside each studio also minimise the distance guests need to travel between their vehicle and their room. Check-in procedures are designed to be straightforward and efficient, allowing guests to settle into their accommodation quickly after travelling.
Where guests advise of accessibility requirements or fatigue-related conditions prior to arrival, Alex & I work directly with them to provide information and support tailored to their individual needs. This may include discussing room suitability, arrival arrangements or other practical considerations to reduce physical exertion and unnecessary waiting.
These measures help ensure guests can access accommodation and support efficiently, comfortably and with minimal disruption to their stay.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Verbally
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Door handles are of a contrasting colour to the door
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
The door to reception is always open during business hours
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
ACCESSIBLE BATHROOM
ACCESSIBLE BEDS
Room Amenities
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
There is a double socket on the patio to recharge electric wheelchairs and mobility scooters
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
ACCESSIBLE BATHROOM
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available