-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Public Toilets/Adult change facilities
-
TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
-
FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Coach aisles are kept clear at all times, except when passengers are embarking/disembarking
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Passengers are invited to elaborate on any mobility issues during the booking process
The procedure for assisting guests who need assisted rescue is:
Staff have received first aid training which included procedures for assisting all passengers in emergency situations
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Communication available by phone, text and email and in person
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
- All phone calls during business hours are answered within three rings. Enquiries are promptly answered - in the occasional event that we can't assist with an enquiry straight away, we commit to calling or email the person back as soon as possible, so they are not left waiting for us.
- All emails are replied to within one business day
- Any customers visiting our office are seen immediately and offered seating
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Closest bus stops: Peel Rd Before Stockdale Rd — about 373 m away, Sainsbury Rd After Hines Rd — about 400 m away, Peel Rd Before Jarvis St — about 422 m away. Closest train station: Murdoch on the Mandurah line
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
In addition, the following further information can assist guests
Premises located on the ground floor only
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Tour commentary is provided on coaches which are not wheelchair accessible. However, our office is wheelchair accessible. We welcome guests with mobility issues on our tours and they are accommodated to the best of our ability. Due to the health and safety of our staff, passengers must be able to embark and disembark the coach on their own or with assistance from a companion/carer.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
No steps
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Passengers may bring wheelchairs on a case by case basis
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
No maximum, guests with mobility issues are catered for wherever possible
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Far too many to list - we have a fleet of five coaches constantly travelling all throughout Australia.
In addition, the following further information can assist guests
With tours all over Australia ranging from one to 20 days we are unable to provide an image of each and every stop and destination. As you can imagine the destinations we visit vary widely. Our tours are specifically designed with seniors in mind and as a result, we are committed to ensuring our tours are as accessible as possible and slower paced. However, accessibility is not always guaranteed in outback destinations. We welcome guests with disabilities and will work closely with passengers who have specific requirements by maintaining open communication and passing any requirements on to our partners, such as accommodation providers and restaurants. We take all requests on a case by case basis, and are also honest and upfront if our tours are not suitable for a particular passenger.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Dietary requirements passed on to operations staff and third party service providers
In addition, the following further information can assist guests
We do not operate our own dining establishment, but visit a wide variety around Australia. Dietary requirements are passed on to accommodation providers and restaurants on tour.