-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- External Paths
- Steps
-
TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
There is nothing blocking the door to exit the vehicle.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
The guide determines if pax needs special care and notified by agent beforehand if special needs are required.
The procedure for assisting guests who need assisted rescue is:
The guide or assistant will help.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Ear Phone Guide
Guide Dog and Service Animals
The business provides the following services for services animals:
No service offered.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Extra wait times provided for rest if need be.
Car Park and Access amenities
The business has the following Car Park and Access amenities
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
N・A
External Paths
External paths of travel
The width of the smallest pathway is:
N・A
There is no builiding
N・A
Steps
Steps
In addition, the following further information can assist guests
steps on vehicle to enter and disembark.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Commentary is available in written format
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Available upon request
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Seats & entrance
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Cervantes Bistro, Margaret River wineries, Wave Rock Cafe etc