Emergency Management

      There are visual device/s to alert occupants to evacuate.

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Daily Checks: Our team conducts regular walkthroughs to ensure all exit pathways, hallways, and stairwells are completely free of obstructions. Thoughtful Layout: Furniture, housekeeping trolleys, and maintenance equipment are positioned to avoid blocking access. Safety Compliance: Our exit routes are included in our regular safety audits and compliance checks to ensure we meet or exceed all relevant safety standards.

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

The business identifies guests who need additional assistance should an emergency occur by:
Voluntary Disclosure at Booking or Check-In: Guests are invited to let us know if they have mobility limitations, hearing or vision impairments, or any condition that may affect their ability to evacuate independently. This can be noted confidentially during the booking process or at check-in. Staff Observations & Discretion: Our trained team observes guest needs respectfully and is empowered to offer assistance if a guest appears to require support. Ongoing Communication: Guests are encouraged to communicate any changes to their assistance needs at any time during their stay.

The procedure for assisting guests who need assisted rescue is:
In the event of an evacuation, trained staff will assist these guests to safety, following a clear plan that includes safe pathways and support to the assembly area. If additional help is required, staff will coordinate with emergency services to ensure the guest’s safety. A staff member should remain with the assisted guest until the emergency is resolved or emergency services take over.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes