The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Daily Checks: Our team conducts regular walkthroughs to ensure all exit pathways, hallways, and stairwells are completely free of obstructions. Thoughtful Layout: Furniture, housekeeping trolleys, and maintenance equipment are positioned to avoid blocking access. Safety Compliance: Our exit routes are included in our regular safety audits and compliance checks to ensure we meet or exceed all relevant safety standards.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
Voluntary Disclosure at Booking or Check-In: Guests are invited to let us know if they have mobility limitations, hearing or vision impairments, or any condition that may affect their ability to evacuate independently. This can be noted confidentially during the booking process or at check-in. Staff Observations & Discretion: Our trained team observes guest needs respectfully and is empowered to offer assistance if a guest appears to require support. Ongoing Communication: Guests are encouraged to communicate any changes to their assistance needs at any time during their stay.
The procedure for assisting guests who need assisted rescue is:
In the event of an evacuation, trained staff will assist these guests to safety, following a clear plan that includes safe pathways and support to the assembly area. If additional help is required, staff will coordinate with emergency services to ensure the guest’s safety. A staff member should remain with the assisted guest until the emergency is resolved or emergency services take over.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
The business accepts the companion card
The business provides a toilet area for service animals
The business provides the following services for services animals:
Service Animals welcome - we would allocate guests with service animals to east access rooms close to grassed area for toileting animal
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
To support guests with disabilities who experience fatigue, Sovereign Park Motor Inn offers express check-in/check out and prioritised service upon request. This helps minimise wait times at reception, ensuring a smoother and more comfortable arrival experience.
In addition, the following further information can assist guests
At Sovereign Park Motor Inn, we are committed to providing a welcoming and inclusive environment for all guests. If you have specific needs related to mobility, communication, fatigue, or sensory sensitivities, please let us know in advance or at check-in—our team is here to help.We offer services such as express check-in/out, accessible accommodation options, and assistance during emergencies. If you require support during your stay, don’t hesitate to contact reception at any time. Further information can be found in our guest compendium or by speaking to one of our helpful team members.
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps have the following amenities are in place
There are steps.
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
At Sovereign Park Motor Inn, only our Standard and Standard Family rooms are located upstairs and accessible by stairs only. This accounts for just 8 of our 49 rooms, meaning the majority of our accommodation is on the ground floor and accessible without stairs. We’re happy to allocate a ground floor room upon request to ensure your comfort and ease of access.
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
A portable ramp can be provided upon request to assist guests in accessing our pool deck, ensuring greater ease and inclusivity for those with mobility needs.
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
1 x Queen Bed + 2 Single Beds + Single Fold out bed on request
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Staff are trained to provide clear, calm instructions using written notes, hand signals, or mobile device text if needed.A staff member will be assigned to assist and remain with the guest throughout the evacuation, guiding them to the assembly area safely.
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
In addition, the following further information can assist guests
Our wheelchair accessible room at Sovereign Park Motor Inn is thoughtfully designed to ensure comfort, safety, and ease of movement. It features step-free access, a spacious layout, wheelchair-accessible bathroom with grab rails, a roll-in shower, and lowered fixtures for convenience. If you have any specific needs, please let us know prior to arrival—we’re here to help make your stay as smooth and enjoyable as possible.
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests
Pool deck is accessible via portable ramp on request. However entry into pool is via steps