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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Internal Spaces
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
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Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Adventure
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Ensure the area is clear and tidy at all times. Master checks frequently daily
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
Guests advise of any medical conditions prior to booking their cruise. They then complete a medical sheet to make the Master aware of any medical issues.
The procedure for assisting guests who need assisted rescue is:
Each guest is escorted appropriately by crew members to the muster point
Communications
Our business offers the following alternative communication methods
Plain English
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There are Picture boards
Deck Plan
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Guide Dog and Service Animals
The business provides the following services for services animals:
N/A
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All guests have access to their accommodation as soon as they board the vessel.
Car Park and Access amenities
The business has the following Car Park and Access amenities
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
Pathways are not applicable to our operation
Pathways are not applicable to our operation
Pathways are not applicable to our operation
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
External stairway to the upper deck does not have an enclosed riser. Internal stairways and external stairway to the swim platform have enclosed risers.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Horizontal Falls Seaplane Adventures - Horizontal Falls Seaplane Adventures - Tours, Flights & Cruises
Room Amenities
Lower hanging rails are in wardrobes
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
In the event of an emergency all guests are escorted out of their cabins to the muster point by a crew member.
Room phones have volume control
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
The width beside the toilet is All cabin ensuites are different specifications.
There is 1.0 mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
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Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
There are areas of full lighting
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
All foods are stored in their correct ways. When preparing meals, the chef ensures all knives, utensils, crockery and cutting boards are sanitized. Meals with certain restrictions are prepared separately. We have a specific toaster for gluten free dietary requirements.
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