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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Internal Spaces
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: Guests are advised on boarding and crew ensure nothing is blocking the exit.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by: The Skipper boards all guests and is aware of seating plan
The procedure for assisting guests who need assisted rescue is: Our man overboard procedures remain the same
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals: We have service animals on our back deck with water provided if needed
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: We have a seated area on the dock where people wait to board. They can remain seated under the umbrellas until the skipper does his boarding call.
In addition, the following further information can assist guests
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Internal Spaces
Menus are available in large print or Braille
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
In addition, the following further information can assist guests
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Step free routes clearly signed
In addition, the following further information can assist guests
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Busses/Coaches
na, we do not have vehicles vehicles have wheelchair lifts or ramps
na, as above vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 3
Additional Information from the business
In addition, the following further information can assist guests: Not specified
Guides
Use of clear/simple English
Marine
Marine craft are wheelchair accessible
Length (cm) 100cm.
Width (cm) less than 690mm.
Height (cm) 150cm.
Weight (kg) no weight restrictions.
In addition, the following further information can assist guests
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The smallest doorway is 690mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet close by that is open during our business hours
Our business caters for the following dietary requirements
Gluten free (celiac)
Nut free
Vegetarian
There are procedures in place to avoid cross-contamination of food products
There is a sample menu available online
Sample menu is available here - www.cruisemooloolaba.com.au
In addition, the following further information can assist guests