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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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TOUR OPERATORS
- Route Planning
- Guides
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Play Spaces
- Swimming pools, spas and waterparks
- Parks and gardens
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Food and Drink
Our business caters for the following disability types:
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Door exits are clear at time of guest arrivals. No objects near doors which may be a barrier to exit.
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
As the estate is private and self-catering with no staff onsite, hosts are responsible for additional guest assistance. Evacuation and fire safety information is displayed in common areas.
The procedure for assisting guests who need assisted rescue is:
See above.
Communications
Our business offers the following alternative communication methods
Plain English
All pathways, decks and other areas are well lit for safety. Additional handrails for every step for addded safety. Bath aids supplied.
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals are welcome to stay with guests. Any special requests wouldbe accommodated wherever required.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
No waiting applies, no public areas. Set check in times for guests. Early check in is provided when possible, ie people arriving from a flight earlier than standard Eden check in, or with disability needs.
Cognitive Impairment Support
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
NA
Guides
In addition, the following further information can assist guests
NA
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 5 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
Image #22 Eden- Wisteria Lane Bridal Suite with spa ensuite and private courtyard
Room Amenities
There is a clear path through the room
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 750mm.
The width beside the toilet is 700mm.
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
Bedroom 7 spacious bathroom with accesible toilet and separate shower
In addition, the following further information can assist guests
Single level large suite, with spacious ensuite with separate shower and accessible toilet.
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
Exterior Main Entry Parking
In addition, the following further information can assist guests
Large parking areas.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Unisex change facilities with an accessible toilet
In addition, the following further information can assist guests
No pool accessibility features
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
Accessible BBQs
Exterior Main Entry Parking
Exterior front drive
In addition, the following further information can assist guests
Large parking areas suitable for wheelchairs. Large bedrooms suites could cater for wheelchair users. 1 step access to rooms.
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
A handrail is available and at 865-965mm in height.
Front entry deck with lounge area
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Estate is self catering. Unless Professional caterers are providing food, and they can cater to all dietary requirements listed.