-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
-
TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
-
FOOD AND DRINK
- Dining Spaces
-
ADVENTURE ACTIVITIES
- Adventure activities
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
It is in our procedures
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Due to the nature of our boats, we collect data from guests on full day trips privately, which earmarks them as assistance guests, and on the sunset cruise, this is easily apparent.
The procedure for assisting guests who need assisted rescue is:
Deckhands will attend to all guests in the event a rescue is needed
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://iconicwhitsunday.com.au/accessibility/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
Guests with a service animal are permitted on Sundowner, with appropriate paperwork and government approvals. Our other vessels are not really suited to assistance animals due to the nature of the tours and locations visited.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Check-in processes are fast, under 15 minutes, and there is ample seating available at the location. Guests requiring assistance are permitted to board the boat early to get settled in without pressure.
In addition, the following further information can assist guests
Not all of our tours are suited to guests with certain accessibility needs. We provide a comprehensive Accessibility Guide on our website with details, photographs and measurements to assist potential guests in making the right decision for their holiday. We acknowledge that not all of our tours will be the right decision for every guest and are transparent in communicating the limitations guests are likely to face.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
10
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
The boats were designed before accessible toilet guidelines existed. There are fully accessible toilets at all departure points which are readily available for guests.
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
Marine craft are wheelchair accessible
Length (cm) 100.
Width (cm) 80.
Height (cm) 100.
Weight (kg) 200.
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Sorrentos https://www.sorrentowhitsunday.com/ Whitsunday Islands National Parks Great Barrier Reef Marine Park
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is 650mm wide
There are areas of full lighting
There are Plain English menus
There is an accessible toilet close by that is open during our business hours
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Our caterers are experts in this field. Our crew ensure no cross contamination occurs on board.
There is a sample menu available online
Sample menu is available here -
https://iconicwhitsunday.com.au/lady-enid/whitehaven-beach-day-sail/
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Sundowner is the most accessible sunset cruise in Airlie Beach. The boat has a flat surface all through the vessel, which is manageable in a wheelchair or other support aides. We provide a comprehensive guide on our website detailing the accessibility features and limitations of Sundowner.
The equipment utilised to make the activities available are:
Sundowner is well-designed and is accessible for many. The short tour duration of two hours, generally means a toilet break will not be needed while on board. An Accessible toilet is available on the dock side for before and after the tour.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Viper and Lady Enid are not suitable for most guests with a disability. Their design pre-dates accessibility guidelines and the destinations we visit are natural, and not easily accessible to less-able-bodied guests.