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Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Food and Drink
Our business caters for the following disability types:
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Magnifiers
we have binoculars on board
There is easy to read signage and information (e.g. menus and emergency information)
pdf brochures
Guide Dog and Service Animals
The business provides the following services for services animals:
na
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
with only 12 guests per trip, the wait time to board the vessel is minimal
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
there is no building - the trip is carried out on a vessel which uses Government jetties and marinas
Internal Spaces
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
vessel no pathways
vessel
no paths its a vessel
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
none vehicles have wheelchair lifts or ramps
none vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
none
Commentary is available in written format
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Marine
Accessibility is tide dependent
In addition, the following further information can assist guests
we do not offer any wheelchair access on the vessel
Room Amenities
no wardrobe its a vessel
Visual alarm is fitted to the room
There is contrast between the walls, skirtings, floor and furniture
Openings are a minimum of na wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
In addition, the following further information can assist guests
our vessel is not a hotel with rooms and none of the above is required
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The width of the door is 700.
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A door is fitted to the shower
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There are areas of full lighting
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
There are procedures in place to avoid cross-contamination of food products
when making a booking guests need to advise if any food allergies. We can accommodate gluten free but clients are advised that its not possible to eliminate cross contamination for Coeliacs as we use shared cooking equipment.
Any food allergies is then written on manifest which is then discussed with the crew prior to guest arrival. The guest has also been instructed to discuss his/her requirements directly with crew also.
