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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
- Parks and gardens
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
Guests are encouraged to let us know at the time of booking if they require any additional assistance so we can support their needs during their stay.
The procedure for assisting guests who need assisted rescue is:
As our accommodation is self-contained, each cottage contains emergency contact information and clear instructions for obtaining assistance if required.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Assistance animals are welcome throughout the property, including inside the cottages. A secure outdoor area with shade and a designated toileting area is also available.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Keys are available for each guest
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests receive detailed self check-in instructions before arrival, allowing them to proceed directly to their cottage without needing to visit reception or wait to check in.
In addition, the following further information can assist guests
Quick, convenient and contact-free self check-in with no waiting.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Please contact us by phone, text or email before booking if you have any accessibility questions. Parking is on a sloping surface. Pathways to the cottages consist of two concrete pavers laid side by side. One cottage is accessed via two steps, while the other is accessed via two flights of stairs (7 steps and 9 steps). We are happy to discuss whether our accommodation will meet your individual accessibility requirements.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
The width of the smallest pathway is:
800mm
Steps
Steps
There are steps.
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Room Amenities
Televisions are equipped with closed captioning capability
Openings are a minimum of 800mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
In addition, the following further information can assist guests
Guests are welcome to contact us before booking if they have any accessibility or allergy-related requirements. We are happy to provide additional information about the accommodation and discuss reasonable requests where possible.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The width of the door is 800mm.
The width beside the toilet is 300mm.
There is 1040mm mm of clear space in front of the toilet
The actual height of the toilet seat is 400mm.
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
In addition, the following further information can assist guests
Please note that the cottages are not wheelchair accessible. Access to the cottages is via steps, the entrance door is approximately 800 mm wide, and the shower has a small raised threshold that guests need to step over. The bathroom includes a hand-held shower on a flexible hose. Guests are welcome to contact us before booking if they would like further information about the property's accessibility to determine whether it is suitable for their individual needs.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests
The seasonal swimming pool is accessed via a grassed area. The pool does not have a pool hoist, beach entry or other accessible entry equipment. Guests are welcome to contact us before booking if they have any questions about pool access or other accessibility requirements.
Parks and gardens
The following parks and gardens amenities are available
In addition, the following further information can assist guests
The property features peaceful landscaped gardens with lawns, trees and native birdlife, providing a relaxing natural environment for guests to enjoy. Garden access is via grassed areas and paved pathways. Please contact us before booking if you have any accessibility questions or specific mobility requirements.
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
Cottage 1
cottage 2
cottage 3
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