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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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COMMON AREAS
to view the full report.
Overview
General
Common Areas
Business Overview
The business has the following products/services available
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Due to the open-plan layout of the building and the short duration of most visits, evacuation procedures are not verbally explained upon arrival. However, clear and accessible signage is displayed throughout the Visitor Centre to guide visitors in the event of an emergency. Staff are trained to assist and direct all visitors, including those with accessibility needs, during an evacuation.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://dwellingup.destinationmurray.com.au/
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals are welcome, water and a place to rest if needed and a grassed area close by to relieve themselves. Doggie bags available for disposing of mess.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Our counter is not enclosed so we can walk around and speak to people living with disabilities at their most comfortable. There is no need for ticket purchase or a check in location at our venue. No need for registration forms either.
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There is fixed seating in the foyer and moveable seating pods that can be easily accessed if needed
In addition, the following further information can assist guests
Reception and public entry is spacious with room for manoeuvring any mobility devises
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
There are no bus or tram stops in our town.
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
There is two entryways to the building, both sides with designated disabled parking bays, there are no parking fees here.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
Signage is written in a Sans Serif font and use upper and lower case letters
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
In addition, the following further information can assist guests
There are no lifts in the building
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
There is two entryways to the building, both sides with designated disabled parking bays, there are no parking fees here.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
The videos on the interactive touch screens can have the volume adjusted for people living with hearing difficulties
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There are no steps on any path or at any doorway.
There are no steps in or around our building
In addition, the following further information can assist guests
The building and its facilities are step free.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
There are no steps in or around the building including all public spaces
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1.7m x 1.9m mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
The toilets are available for use all hours, there is no closing time for the public toilets