Emergency Management

      There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

      There are visual device/s to alert occupants to evacuate.

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Hallways and exits are always free and clearly marked

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Identifying Guests Who May Need Additional Assistance in an Emergency At Benambra, all guests complete a digital check-in form via our Guesty App, which includes an optional section to disclose any special needs or mobility concerns. This helps us discreetly identify guests who may require extra support in an emergency. We follow up with all guests via SMS or app messaging and encourage them to let us know if they need assistance. Emergency procedures are clearly displayed in rooms, and as on-site hosts, we're available to respond promptly if needed.

The procedure for assisting guests who need assisted rescue is:
Call 000 Immediately If a guest requires urgent assistance or is unable to evacuate safely, call 000 without delay. Provide the operator with the property address (Benambra Boutique Accommodation, 15 Hesse Street, Queenscliff VIC) and explain the nature of the emergency, including any mobility or medical concerns. Alert Other On-Site Personnel Notify other household members or staff on-site (if applicable) to ensure everyone is aware of the situation and can assist if needed, while one person remains in contact with emergency services. Assess Safety Before Assisting If safe to do so, locate the guest requiring assistance. Check for hazards (e.g., smoke, fire, structural instability) and never place yourself at risk. Provide Reassurance Stay calm and speak clearly. Reassure the guest that help is on the way and that they are not alone. Assist with Evacuation (if safe) If the guest is mobile but requires help, assist them to the nearest safe exit. Use handrails, walking aids, or wheelchairs if available. If the guest is non-mobile and cannot be moved safely, stay with them (if possible), keep doors closed to limit smoke/fire exposure, and relay their exact location to emergency responders. Meet Emergency Responders Send someone to meet emergency services at the entrance and guide them directly to the guest in need of assistance. Document the Incident After the situation is resolved, document the incident clearly, including time of call, guest name, nature of assistance required, and any actions taken.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes