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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Play Spaces
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Overview
General
Accommodation
Common Areas
Business Overview
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
through staff awareness and welcoming direct contact with the owners
The procedure for assisting guests who need assisted rescue is:
all cottages have fire alarms that are activated in an emergency - emergency phone numbers of 3 different members of the family are supplied in all cottages and rescue will be activated as required
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
service animal may stay with the guest
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
bookings are made on line or by telephone and the guests supplied with details of which rooms they are in before arrival so that they can go straight to their cottage/room - parking is adjacent to the cottage and paved for easy access.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
The width of the smallest corridor is:
there are no corridors
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
there are no steps
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
the bathroom has an accessible toilet and shower with hand rail in the shower as well as a chair for showering
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 cottage with wheelchair access to 1 bedroom and the living room/kitchen rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
Room Amenities
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
Play Spaces
Level access is provided to play spaces