-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
-
ACCOMMODATION
- Room Amenities
- Bathrooms
-
COMMON AREAS
- Swimming pools, spas and waterparks
- Parks and gardens
-
FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
Our business offers the following alternative communication methods
Plain English
Magnifiers
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We are situated on 12 acres of land which is fenced. We have green areas for service animals to relieve themselves. We will provide bedding, food bowls, and water bowls for service animals.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
To ensure guests with fatigue related to their disability are not disadvantaged by long wait times, we prioritise proactive service and minimise delays wherever possible. Check-in and check-out processes can be completed in-room or at a comfortable seating area, avoiding the need for prolonged standing. Guests may request early check-in or late check-out at no extra charge (subject to availability). Event and breakfast times can be staggered to suit individual needs, and we encourage guests to communicate any requirements in advance so we can tailor our service accordingly, ensuring comfort and reducing unnecessary exertion.
In addition, the following further information can assist guests
We strive to make The Country House at Hunchy as accessible and comfortable as possible for all guests. Our suites are located on the main level, five steps up from the driveway. Once inside, there is step-free access between suites and shared areas. Bathrooms in both suites feature walk-in showers and spa baths with low sides for easier entry. Assistance is available with luggage, mobility support, or tailored arrangements. Please contact us prior to arrival to discuss any specific requirements so we can prepare a Personal Emergency Evacuation Plan (PEEP) if needed.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Guests may pull up directly to our front steps for convenient drop-off and pick-up, minimising walking distances and ensuring easy access for those with limited mobility or fatigue-related conditions.
Internal Spaces
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
In addition, the following further information can assist guests
Please note that our outdoor paths in the hinterland setting are covered in gravel and are not suitable for standard wheelchairs. We are happy to discuss alternative access options and provide assistance to ensure all guests can enjoy our property comfortably.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
There are four steps leading to the entrance of our accommodations. Assistance with luggage or mobility support is available, and we’re happy to discuss individual access needs prior to arrival to ensure a comfortable stay.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
Ramps are currently available for step-free access to our new Art Studio. Our main accommodation entrance has four steps and is not yet fitted with a ramp; however, assistance is available for guests with mobility needs, and we are exploring future accessibility upgrades.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is 800mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1450 mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
We are an adults-only facility, dedicated to providing a peaceful, refined, and restorative environment for our guests. As such, we do not offer facilities, services, or accommodations designed for children, including infants. Our suites, amenities, and experiences are tailored specifically for adult leisure travellers and couples seeking a tranquil retreat. This ensures the ambience remains quiet and uninterrupted, allowing all guests to fully enjoy the privacy, luxury, and relaxation that define The Country House at Hunchy.
Room Amenities
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
The Country House uses all natural cleaning products safe for individuals and the environment. We do not have phones in our rooms.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
A door is fitted to the shower
A door is fitted to the showers with an outward swing at minimum width of 900 mm
BB Bath
BBbath
Rainforest Retreat
BBSuite
RFbath1
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Country House Entryway
Country House Parking
Country House Pool Ladder
Country House Pool Steps
In addition, the following further information can assist guests
Our pool is accessible but is not specifically designed for those in wheelchairs.
Parks and gardens
The following parks and gardens amenities are available
Seats are provided at regular intervals
The park or garden contains sensory experiences
Accessible BBQs
Edge protection is provided
Edge protection is a contrasting colour to the deck
Country House Entryway
Country House Walking Path
Country House Walkway to Front Door
Country House Parking
In addition, the following further information can assist guests
Our current walking trails are not designed for those with mobility issues.
Handrails and stairs are built as per state/territory building code.
Slip resistance surfaces are used.
A handrail is available and at 865-965mm in height.
The handrail is continuously graspable along entire length at least one side.
Country House Entryway
Country House Entry Rails
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
There are procedures in place to avoid cross-contamination of food products
The Country House at Hunchy follows good food safety practices. These include washing hands and surfaces often, using separate cutting boards for raw meat, vegetables, and cooked food, and cooking meat to the proper temperature. We also follow practices to avoid food-to-food, people-to-food, and equipment-to-food contamination.
There is a sample menu available online
Sample menu is available here -
https://thecountryhouseathunchy.com.au/dining-in-menus/
Country House Dining Area
Country House Entryway
Country House Guest Check In
Country House Guest Entry 2
In addition, the following further information can assist guests
The Country House has entry doors that will handle walkers for those with disabilities.