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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ATTRACTIONS
- Zoos and Wildlife Parks
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Tour/Transport
Attractions
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
When there are long waiting times we have a staff member take some passengers to the bus where they can be seated in the air conditioned vehicle with the driver while waiting for the tour to commence.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Our tours are shore excursions for cruise ship passengers. We provide transport to and from these attractions, there are many different tours we have on offer so it is not a standard answer to these questions. We operate out of Hobart and Burnie at the cruise ship terminals so there is no need to be accessing train stations or public transport when embarking on our tours. We pick up and drop off all guests at the cruise ship terminal.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
Depending on the location of our tours the answer may differ. Some tours will have no steps - others will have them. In the details of each tour we have tried to thoroughly describe the experience so that the guest will be aware if the tour is suitable to them. For the Cradle Mountain tour or the Mt Field National park tour for instance there is a lot more walking required and as we are in National Parks the path may not be as comfortable for some guests. We try to have a tour for everyone and do try to cater to as many people as we can. We are still continuing to implement things to make some tours more accessible.
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
Some tours will have no steps, in our smaller vehicle we do not have steps. Please reach out via email if you have an issue with steps and we will advise of which one of our tours is best suited. Email: david@eguide.com.au
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1500mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
At all of our tour destinations there will be accessible toilets and change facilities meeting the required standards. We do not have toilets on the vehicles.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Not Wheelchair Accessible at this stage - this is something we are looking to implement and working on for the future.
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
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Kinetic smaller large bus
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Bonorong Wildlife Sanctuary, Upper Burnie Lookout, Guide Falls, Emu Valley Rhododendron Gardens, Penguin, Anvers Chocolate Factory, The Truffledore, House of Hargreaves, Spreyton Cider, Hellyers Road Distillery, Cradle Mountain, George Woodhouse Lookout, Wings Wildlife Park, Upper Burnie Lookout, Richmond, Mount Wellington, Mt Field National Park
Zoos and Wildlife Parks
A guide for patrons who are blind or vision impaired are available
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
Written and audio guides available, braille is also provided at certain tour locations including the Wildlife Sanctuary
Seating is provided at regular intervals
Aviaries and other enclosures provide level access
Airlocks provide sufficient room for a wheelchair
Tour vehicles are available
In addition, the following further information can assist guests
Some animal enclosures are only accessible with assistance
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
All restaurants visited during our tours are carefully selected and briefed to maintain high standards of food safety. Each establishment follows strict procedures to avoid cross-contamination of food products Food Safe procedures to minimize the risk of cross-contamination, including:Adhering to nationally recognized food handling and hygiene guidelinesUsing separate preparation areas and utensils for allergen-specific meals when requiredTraining staff in safe food handling practices, including allergen awarenessCleaning and sanitizing surfaces and equipment between uses
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In addition, the following further information can assist guests
On our tours we visit House or Hargreaves, Anvers Chocolate Factory, Hellyers Road Distillery, The Truffledore, Spreyton Cider. You will be able to view more information on their websites.