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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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EVENTS
- Events
to view the full report.
Overview
General
Events
Business Overview
The business has the following products/services available
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
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Bookings
The business offers the following methods for bookings and enquiries:
Phone
Emergency Management
Queen of Hearts is a mobile celebrancy service and does not own or operate fixed premises accessed by the public. Ceremonies are conducted at third-party venues and outdoor locations, so emergency procedures, evacuation routes, signage and equipment are managed by the venue or relevant site authority.
Communications
Our business offers the following alternative communication methods
Plain English
Communication is available by phone, email, text message, FaceTime and Zoom. Information can be explained verbally, provided in writing or adapted to suit individual communication needs upon request.
Guide Dog and Service Animals
The business provides the following services for services animals:
Queen of Hearts welcomes assistance animals at ceremonies. As ceremonies are held at third-party venues or outdoor locations, facilities vary. During planning, Queen of Hearts confirms access arrangements with the venue or land manager and works with the handler to identify a suitable shaded resting area, drinking water and an appropriate toileting area. Handlers remain responsible for the animal’s food, bedding and specialist equipment.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Queen of Hearts operates by appointment, so clients are not required to queue. Consultations can be conducted online or by telephone, scheduled at suitable times and kept to a manageable length. Seating, rest breaks, additional planning time and shorter follow-up appointments can be arranged. Ceremony timing is planned to minimise prolonged standing or waiting.
In addition, the following further information can assist guests
Queen of Hearts is a mobile celebrancy service. Ceremonies take place at third-party venues or outdoor locations, where accessible toilets, parking and other facilities are managed by the venue or land manager. Individual access requirements can be discussed during planning and confirmed with the relevant venue.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Queen of Hearts is a mobile celebrancy service and does not control parking, entrances, pathways, kerb ramps or public transport access at ceremony locations. These facilities vary between venues and outdoor sites. Accessibility requirements can be discussed during planning, and relevant access and transport information can be confirmed with the venue or land manager upon request.
External Paths
External paths of travel
The width of the smallest pathway is:
Varies by ceremony venue or outdoor location; Queen of Hearts does not own or control the pathways.
Queen of Hearts is a mobile celebrancy service and does not own or control external paths, slopes, seating or doorways. These features vary between third-party venues and outdoor ceremony locations. Access requirements can be discussed in advance and confirmed with the venue or land manager.
Queen of Hearts does not own or control the ceremony venue, pathways or signage. The presence of steps, step-free routes and accessibility signage varies according to the selected venue or outdoor location.
In addition, the following further information can assist guests
Access requirements can be discussed during ceremony planning. I can assist with confirming step-free routes and suitable access arrangements with the venue or land manager before the ceremony.
Steps
Steps
In addition, the following further information can assist guests
Queen of Hearts does not operate fixed premises. Steps and ramps vary according to the selected ceremony venue or outdoor location, and access requirements can be confirmed during planning.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
Queen of Hearts does not own or operate public toilet or adult change facilities. Availability varies by ceremony location and can be confirmed with the venue or relevant land manager before the ceremony.
Events
Events have the following facilities/amenities in place
The event is outdoors
In addition, the following further information can assist guests
Queen of Hearts conducts ceremonies at a range of third-party venues and outdoor locations. Drop-off points, public transport and quiet spaces vary by location. Ceremonies conducted by Queen of Hearts do not include fireworks, strobe lighting or unusually loud effects. Individual sensory and access requirements can be discussed during planning and suitable arrangements confirmed with the venue.