
The business has the following products/services available
Accommodation
Food and Drink
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Walk throughs are completed daily to ensure exits are accessible.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
The question is asked upon checkin.
The procedure for assisting guests who need assisted rescue is:
The management team will assist these guests.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Our website meets WCAG 2.0 accessibility standards
The business accepts the companion card
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
As long as the occupant can show a service animal registration then they can accompany the owner.
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Adequate staffing
In addition, the following further information can assist guests
Onslow Beach Resort is accessible friendly accommodation.
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Onslow Beach Resort has clear disabled car parking.
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Step free routes clearly signed
In addition, the following further information can assist guests
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Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
.
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
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The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Lower hanging rails are in wardrobes
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Staff will have guest list and prioritise the guest with hearing impairment
Televisions are equipped with closed captioning capability
Room phones have volume control
Room phones have a visual ringing indicator
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
The following swimming pools, spas and waterparks amenities are available
The park map includes a step free route
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
Chefs follow a strict standard.
There is a sample menu available online
Sample menu is available here -
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Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
Accessible toilets are available at the venue
There is clear signage throughout the venue including accessible routes and accessible facilities
Wheelchair designated seating is provided
Accessible car parking is available
There are designated drop-off points