Emergency Management

      There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Having an automatic boom gate installed

      Exits and access to exists are greater than 900mm

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Due to the nature of our site and activities, guests who have a physical or neurological disability that impacts their mobility or ability to evacuate independently are typically accompanied by a support person. This ensures that appropriate assistance is available at all times, including in the event of an emergency. While we do not currently require guests to formally declare accessibility needs, we encourage group organisers and individuals to notify us during the booking process if any members of their group may require additional support. Our staff are trained to provide inclusive, respectful service and will work with support persons as needed to ensure the safety and wellbeing of all guests. As part of our ongoing commitment to accessibility and safety: Support persons are welcomed and encouraged to participate in briefings and evacuation planning where relevant. Our team reviews evacuation procedures with a focus on accessible routes and assistance needs. Staff receive training to recognise when assistance may be required and respond appropriately.

The procedure for assisting guests who need assisted rescue is:
Woodhouse staff do not typically provide personal care or lifting services but will assist with coordination and response as safely as possible. Of course if the need arose, guest would be transported in company vehicle