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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
I operate a small boat and 4WD vehicle. In case of an emergency on the boat or vehicle I will help passengers disembark.
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Passengers either sit next to a door or on an open-air boat
Exit doors are able to be opened by all occupants
The business identifies guests who need additional assistance should an emergency occur by:
Guests are prompted to detail any mobility limiting issues at time of booking
The procedure for assisting guests who need assisted rescue is:
Guest mobility is assessed when meeting. Priority is given to those who need assistance
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
I will allow eaither a seat or boat floor space for a service animal. I have vehicle car seat harness for service dogs.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests will be provided options to sit if waiting for extended periods
In addition, the following further information can assist guests
Silent Tours offers relaxing, slow paced tours. While there are options to walk we also offer the option to just sit and relax.
Cognitive Impairment Support
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
Designated disabled parking bays
In addition, the following further information can assist guests
Silent Tours operates in a vairety of natural environments and will pick up guests directly outside there accommodation. These areas are not under the control of Silent Tours
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
In addition, the following further information can assist guests
Silent Tours operates small and quiet tour groups no more than 4 people. Hard of hearing guests are welcomed to sit close to the tour guide where the guide will increase volume and face directly to the guest
External Paths
External paths of travel
Paths or slopes longer than 15 metres have resting places or seats
The width of the smallest pathway is:
Pathways vary greatly
We are outdoors in nature
In addition, the following further information can assist guests
Silent Tours guide used to work in aged care and is experienced in helping guests if required
Steps
Steps
In addition, the following further information can assist guests
There are sidesteps into the 4WD vehicle and ladder at the back of the boat only
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Nil vehicles have wheelchair lifts or ramps
Nil vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Nil
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
Silent Tours offers small tours allowing the lead guide to tailor the tour to your specific needs. All tours are slow paced allowing guests to be comfortable with surroundings and move safely.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
Boat back seat and Step up to rear disembark-embarkment walkway
Celebrity Tree Park Boat Ramp Jetty
Rear Step from boat to Jetty Gangway
SIlent Tours seating
4WD side step to seating
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
The Hoochery https://www.hoochery.com.au/ Blak Tappas https://blaktapas.com.au/ Ivanhoe Cafe https://www.ivanhoecafe.com.au/ Spilled the Beans cafe https://www.facebook.com/spilledthebeanskimberleyland Kimberley Ornamental Stonecraft https://www.kimberleyornamentalstonecraft.com.au/ Emma Gorge/El Questro Station https://elquestro.com.au/
In addition, the following further information can assist guests
The lead tour guide used to work in medical health, spinal rehabilitation and aged care providing a strong grounding in care needs for those with limited mobility & sensory impairment.