Emergency Management

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Exit routes and access ways are checked regularly by staff to ensure they remain free from obstruction at all times. Emergency exits are clearly marked, well-lit, and kept unlocked during operating hours. Daily opening and closing checklists include confirming that all exits, pathways, and ramps are clear of furniture, displays, or debris. Staff are trained to maintain clear access throughout the day and to immediately address any potential hazards or obstructions.

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

The business identifies guests who need additional assistance should an emergency occur by:
Guests who require additional assistance are identified through our booking and check-in processes. Staff are trained to observe and communicate with visitors to recognise any mobility, sensory, or cognitive needs. Where appropriate, guests are discreetly noted as requiring assistance in the event of an emergency. Clear communication and visible presence of staff throughout the venue ensure that those needing extra help can be quickly supported and guided to safety. Accessibility needs are managed with respect and confidentiality at all times.

The procedure for assisting guests who need assisted rescue is:
In the event of an emergency, Yallingup Maze staff are trained to identify and assist guests who may require additional help to evacuate safely. Guests with mobility, sensory, or cognitive needs are guided calmly to the nearest safe exit or outdoor assembly area. For guests within the maze, staff positioned at key entry and exit points assist with direction and ensure safe evacuation through the closest gate or emergency exit. In the café, mini golf, or retail areas, staff provide verbal guidance and physical support if appropriate.