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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Ramps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Swimming pools, spas and waterparks
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Cognitive or people on the Autism Spectrum
m1kcgc8pBPMI - Round logo
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
m1kdaq1wEvaculation Plan
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals: Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Our boutique style motel does not have extended wait times. We do however offer accessible seating in our reception area for all guests and staff are trained to be able to prioritise guests with additional needs.
In addition, the following further information can assist guests
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
Step free routes clearly signed
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Long ramps (more than 10m) are 1:20 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
In addition, the following further information can assist guests
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is 800mm mm beside the toilet
The toilet seat is 460mm above the floor
There is 170cm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
m24al5flAccessible Room 235 Kitchenette
m24al5frAccessible Room 235 Main Room1
m24al5gbAccessible Room 234 Kitchenette
m24al5ghAccessible Room 234 Main Room
m24al5gwAccessible Room 235 Main Room2
Room Amenities
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
In addition, the following further information can assist guests
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The width of the door is 800mm.
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
m24am7apAccessible Room 235 Bathroom
m24am7auAccessible Room 234 Bathroom
m24am7axAccessible Room 234 Shower
m24am7b1Accessible Room 235 Shower
In addition, the following further information can assist guests
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
The park map includes a step free route
m24g25bzAccessible Car Park
m24g25c4Accessible Toilet
m24g25c7Reception Area
m24g25chPool Entry
m24g25ctSwimming Pool
In addition, the following further information can assist guests