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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
We don't allow people to store belongings in aisles or doorways of vehicles
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
We ask at time of booking if anyone has any special requirements
The procedure for assisting guests who need assisted rescue is:
Staff are expected to assist any passengers requiring additional assistance.
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides the following services for services animals:
Allowed to accompany tour passengers.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
Lighting in the reception area is even and glare free
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seating and complimentary water available at all venues.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
In addition, the following further information can assist guests
Every venue we visit on tour is different. Please advise if you have mobility issues, and we will select venues with the most appropriate access.
Steps
Steps have the following amenities are in place
There are steps.
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
In addition, the following further information can assist guests
There are 2-3 steps into each vehicle. All have handrails, however they are quite high steps.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
0
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Again, every venue we visit is different. If you have mobility issues, please advise us, and we can ensure we take you to the most appropriate venues to accommodate your needs.
Lunch stop venues are accessible
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
We do not have a set route, or set venues that we visit. If you have mobility issues, please advise us, and we can ensure we take you to the most appropriate venues to accommodate your needs.
In addition, the following further information can assist guests
If you have mobility issues, please advise us, and we can ensure we take you to the most appropriate venues to accommodate your needs.