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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
There are visual device/s to alert occupants to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
It is the main entry way into the cabins. The driveway is checked daily for tree falls.
The business identifies guests who need additional assistance should an emergency occur by:
We have an engaged onboarding process and provide as much possible information prior to booking through our accessibilty guide and easy to contact infomation
The procedure for assisting guests who need assisted rescue is:
NA
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.kangarooridge.com.au/accessibility/
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
We have a regional guide for each guest made specifically for their mobile device.
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
Service animals are welcome.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Contactless check in means they are able to arrive and check in immediately.
Cognitive Impairment Support
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Where steps are present are there three steps or less
Room Amenities
Visual alarm is fitted to the room
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Openings are a minimum of NA wide
There at least one chair with rigid arms
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
Blocks are available to put under the bed legs
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The width of the door is The bathroom doorway is an issue as identified in our accessibilty guide. .
The width beside the toilet is NA.
There is 560mm to the door. mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
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In addition, the following further information can assist guests
Please refer to our accessibility guide.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is 890mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
we provide dinner packs, these are put together according to dietary requirments and are sealed as per the suppliers packaging.