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Overview
General
Tour/Transport
Attractions
Common Areas
Events
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Event
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Maintaining a clear exit.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking. We operate in several venues, each venue is unique and have their own dynamics. Not all venues will be appropriate for guests who require assistance. The appropriateness of a venue will depend on the assistance and support required but all guests must be able to safely negotiate steps unassisted.
The procedure for assisting guests who need assisted rescue is:
Guide Dog and Service Animals
The business provides the following services for services animals:
Many of our events involve live sound meditations which are not appropriate for animals to attend.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Guests may be invited into the venue to reduce fatigue.
In addition, the following further information can assist guests
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
In addition, the following further information can assist guests
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
In addition, the following further information can assist guests
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Any paths having steps are clearly identified as non-wheelchair accessible
In addition, the following further information can assist guests
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
Steps
Steps
There are steps.
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
All guests must be able to safely negotiate steps unassisted.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
vehicles have wheelchair lifts or ramps
vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
Guests who require assistance are welcome to and encouraged to identify themselves in advance of booking.
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
All guests must be able to board the coach unassisted and safely negotiate steps. Guests who require other assistance are welcome to and encouraged to identify themselves in advance of booking.
Lunch stop venues are accessible
Guides
Use of clear/simple English
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
In addition, the following further information can assist guests
All guests must be able to safely negotiate steps unassisted.
Amusement Rides
In addition, the following further information can assist guests
All guests must be able to safely negotiate a small number of steps to enter various venues.
Events
Events have the following facilities/amenities in place
There is clear signage throughout the venue including accessible routes and accessible facilities
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Accessible car parking is available
There are designated drop-off points
In addition, the following further information can assist guests
Guests must be able to safely negotiate steps unaided.
