Emergency Management

      There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

      There are visual device/s to alert occupants to evacuate.

      Exit signs are clear and easy to see

      Exit signs have raised lettering or braille

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
Monthly fire and emergency audits and daily routine checks

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

      Exits to the emergency evacuation point does not include stairways

      The evacuation point is clearly marked by a sign

      The evacuation point is clearly marked by a sign with raised letters or braille

The business identifies guests who need additional assistance should an emergency occur by:
During check-in, guests may be asked if they require special assistance in case of an emergency. Team then inputs this into the property management system. In addition, guests who book accessible rooms are flagged in the system as needing potential assistance.

The procedure for assisting guests who need assisted rescue is:
Duty Manager retrieves the Emergency Evacuation List and coordinates response. Assigned staff members locate and assist guests as per the list. Guests with mobility impairments should be taken to designated safe zones or assisted with evacuation chairs. Guests with hearing impairments should be alerted using flashing alarms or written communication. Ensure all guests requiring assistance are accounted for before declaring an area clear.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes