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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.mrsurf.com.au/accessibility
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
We can demonstrate skills on the beach and then have participants try themselves through non-verbal communication
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Dogs are allowed at the beaches we operate. There is shade and water at each beach.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Large print information sheets and registration forms
There is large print of H4 on our website booking page
A step free map/guide
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We can shorten the duration of time in the water for people suffering fatigue issues. There are no wait times when attending lessons. Private lessons are structured for the individual
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
IMG_2041
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
learning to surf or being on a surfboard. We can operate in the ocean or the river when the river mouth is closed, which is 10 months of the year
The equipment utilised to make the activities available are:
We use large soft surfboards for our lessons, which are more buoyant
The following limitations apply to participation, including those activities that are not available to people with a disability:
Group lessons. For people with disabilities to attend our lessons, they need individual or private lessons for a safer and more enjoyable experience.