The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
An accessibility guide is available on the website
https://www.ibisadelaide.com.au/
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
NA
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
TV SCREEN Cocktail Image Happy Hour Flyer Portrait
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals:
Service animals may accommodate house guests if advices prior to arrival
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Hearing loop fitted to the reception area
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Express checkin and large seated reception area
In addition, the following further information can assist guests
Express check in emails prior prior to checkin
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Verbal communication and employee knowledge
In addition, the following further information can assist guests
NA
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
There are no obstructions at either main entrance to the ibis Adelaide
The lifts have the following amenities in place
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Menus are available in large print or Braille
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
NA
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
In addition, the following further information can assist guests
A number of seating areas are provided in the lobby area of the hotel
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
Steps do not have to be taken
All are accessible
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is NA mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
NA
The bedrooms have the following facilities/amenities in place
There are 13 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
ibis Adelaide Special Access Room
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
Vibrating alarm clocks
Room phones have volume control
Room phones have a visual ringing indicator
Room phones are capable of sending and receiving an SMS
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
Accor approved products provided in all accommodation rooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
ibis Adelaide Special Access Bathroom
In addition, the following further information can assist guests
Hotel has accessible rooms purpose build for wheelchair access
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are large print menus
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
NA
There is a sample menu available online
Sample menu is available here -
https://www.ibisadelaide.com.au/dining/ibis-kitchen-restaurant
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In addition, the following further information can assist guests
NA