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Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
We have identitifed storage areas that keep clutter from the main doors. Support staff have to-do lists to make sure everything's packed away so it doesn't accumulate near exits.
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
We offer small group (up to 10) experiences only so have an intimate understanding of each guest. We ask, in the booking process, about medical needs and disability.
The procedure for assisting guests who need assisted rescue is:
as above
Communications
Our business offers the following alternative communication methods
Not specified
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Guests to contact us beforehand to make sure we are organised to provide everything the particular service animals needs.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We only run small group tours of up to 10 guests so there aren't every any queues. There can be wait times while hiking, but people aren't ever rushed and can rest when they need to as we always have a guide at the front of the group and at the back.
Car Park and Access amenities
The business has the following Car Park and Access amenities
Entry
The business has the following amenities/systems in place for entry
A path of access to the building is clear of obstruction
Internal Spaces
Floor surfaces are hard or short pile carpet
The width of the smallest corridor is:
750mm
In addition, the following further information can assist guests
Our experience takes place in a bushland setting and a remote headland so it is a quiet experience.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
600mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
none vehicles have wheelchair lifts or ramps
none vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
none
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
We use minibus or 8-seater transport from our meeting area in Launceston to the start of the walk at Wukalina/Mt William National Park, which is a 2hr transfer. We make one stop in Bridport for people to use the toilet and to get a snack/coffee.
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Guests can cross the road and get a snack/beverage at Seascape Cafem Bridport Sugar'N'Spice Bakery or IGA X-Press Bridport.
In addition, the following further information can assist guests
If guests do not want to leave the vehicle at Bridport, staff can collect food/beverages.
Room Amenities
We do not have wardrobes at either of our accommodation locations
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
We operate small group trips only with no more than five bedrooms/sleep shelters at our accommodations so guides/staff would personally alert guests in each room if there was any kind of emergency.
The edges of all furniture and fixtures are rounded
Openings are a minimum of Most doorways at the Larapuna accomodation are 750mm wide
There luggage racks for at least two suitcases
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
The accommodation at Wukalina is sleeping huts accessible via narrow boardwalk and the accommodation at Larapuna is a very old lightkeepers cottage so doorways are narrow and there are steps into the cottage.
Bathrooms
The bathrooms have the following facilities/amenities in place
The width of the door is 750mm.
The width beside the toilet is NA.
There is 900mm mm of clear space in front of the toilet
The actual height of the toilet seat is 380mm.
A range of non-allergenic toiletries are available
A door is fitted to the shower
In addition, the following further information can assist guests
We do not provide accessible toilets or bathrooms.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is 740mm wide
There is level access through the dining area
There are areas of full lighting
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Additive free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
We use different boards and guides for meat/fruit and vegetables etc and we use gloves to handle food. All staff who are preparing food are trained and certified in food safety.
Adventure activities
The adventure activities have the following facilities/amenities in place
In addition, the following further information can assist guests
We welcome guests with disability but are limited by our location and infrastructure to provide an accessible experience for all people with physical disability.
