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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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FOOD AND DRINK
- Dining Spaces
to view the full report.
Overview
General
Tour/Transport
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Food and Drink
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
As we are a walking tour, we haven't seen this as neccessary.
The business identifies guests who need additional assistance should an emergency occur by:
We use public venues that all comply
The procedure for assisting guests who need assisted rescue is:
Assisted rescue is not something required on a walking tour of town, however all our tour groups are with guides at all times. If any support would be required guides would call emergency services.
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are never any queues in any of the venues we visit
Car Park and Access amenities
The business has the following Car Park and Access amenities
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
We are a walking our guests meet us at a predetermined location. We do not have a carpark.
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
Any paths having steps are clearly identified as non-wheelchair accessible
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We don't have a facility and take guests for public venues.
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
We don't operate any vehicles.
Walking Tours
Guides
Guides have been trained in the following
AUSLAN
Use of clear/simple English
Correct pronunciation for lip readers
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
The Little Indian https://littleindianrestaurant.com.au/ Gin Reab https://ginreabthai.com.au/ The Roebuck Bay Hotel https://www.roey.com.au/
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low sodium
Nut free
Additive free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
We take our guest to registered venues. We ensure they understand the dietary requirements.
In addition, the following further information can assist guests
We don't have menus available for any of our guests. We have set offerings at ech venue. They are modified for any individual with dietary requirements.