-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
-
ACCOMMODATION
- Room Amenities
- Bathrooms
-
COMMON AREAS
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Exit signs are clear and easy to see
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
This information would be gathered at the time of booking, either by email, phone call or text message
The procedure for assisting guests who need assisted rescue is:
We would advise anyone requiring emergency assistance to call 000. If the matter is less urgent they can contact the manager who is available 24/7 for assistance
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Text Message
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
We allow service animals inside the accommodation and offer bowls/bedding if the guest does not have their own. The property itself is not fenced, so we do not have an specific area where they can be taken outside
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
The information provided is generally size 12 font and other information we have available are printed brochues and maps
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Our check in procedure is generally self-check in, so guests can go straight to their accommodation on arrival, with parking directly at their door
In addition, the following further information can assist guests
We would ask all guests that have a disability to advise us at the time of booking so that we may offer further assistance to them if and as required. Additional keys can also be obtained if required
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
In addition, the following further information can assist guests
Our driveways are all graveled areas, so can be difficult to navigate in a wheelchair. The area is predominantly ground floor, other than a step in the doorway of each cottage. We generally have quiet periods throughout the year and can organise early/late check in/out for people on the spectrum or those who suffer various anxieties.
External Paths
External paths of travel have the following amenities are in place
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
In addition, the following further information can assist guests
The paths themselves are concrete tiled, however, there are uneven areas. The gravel on the driveways is a larger type.
Steps
Steps have the following amenities are in place
There are steps.
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Where steps are present are there three steps or less
In addition, the following further information can assist guests
There are 3 steps into one of the main gardened areas. The location of the property is on quite a steep incline, which may be difficult for guests with mobility impairments
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
Each cottage has it's own bathroom. The bathroom areas differ in size, so we would recommend contacting us with any preferences or requirements prior to booking.
Room Amenities
Televisions are equipped with closed captioning capability
Room phones have volume control
There is a clear path through the room
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The business offers a range of non-allergenic bedding
In addition, the following further information can assist guests
Each cottage is designed and furnished differently. We are always happy to take enquiries and if we are able to allocate a specific room for a guest with requirements, we will do our very best to do so.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
The door is at least 850mm wide
The width beside the toilet is 350.
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
There is a roll-in shower with fold down fixed seat or a shower chair
In addition, the following further information can assist guests
Each bathroom is designed differently of varying dimensions. We are happy to take measurements at the time of enquiry, to see if we can meet any special requirements