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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Tour/Transport
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Food and Drink
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Staff to visually check and act if barriers are in the way.
Exits and access to exists are greater than 900mm
The evacuation point is clearly marked by a sign with raised letters or braille
The business identifies guests who need additional assistance should an emergency occur by:
Guests are asked at check-in if there are things we should be aware of. reception staff are actively asked to make private notes about anything they might notice, for staff action.
The procedure for assisting guests who need assisted rescue is:
A designated staff member to avaliable and sent for assistance.
Communications
Our business offers the following alternative communication methods
Plain English
Braille Displays
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Checkin is completed by our staff, and not by the customer. They customer has no need to write or fill in rego sheets
Information and maps are available in written form
A familiarisation tour
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Wooleen Station is a small business. Wait times are almost always kept to a minimum, but staff are instructed to ensure that someone with a disability should not be kept waiting. Alternatily, they are assisted to a very comfortable place with free wifi in a wait is required.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
Homstead guests are escorted around the homestead on arrival, so that door ways can be explained or opened in advance for the guests
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps have the following amenities are in place
There are steps.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Temporary ramps are available
Temporary ramps are in place for the duration of the guests stay
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1.6m mm of clear space in front of the toilet
The toilet seat is460mm above the floor
There is a registered changing places facility
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
Nil vehicles have wheelchair lifts or ramps
Nil vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
1
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Our tour travels the outback rangelands of Wooleen Station. Surfaces are even, and we do not pass any man made infrastructure on the journey.
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
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Bedrooms
The bedrooms have the following facilities/amenities in place
There are 3 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
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Room Amenities
Housekeeping procedures instruct staff not to reposition furniture that has been moved
There is a clear opening at least 850mm wide
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
Wooleen Homestead is a traditional home built in 1918. We don't have phones in the rooms, nor is any furniture standard from one room to the next. They are all unique designed, making some better than others for disability needs.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A door is fitted to the shower
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Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
The Wooleen Homestead offers a set menu each day, unless dietary restrictions are specified. Therefore we do not offer a menu. Staff are trained in kitchen procedures, with clear communication on dietry requirements.
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In addition, the following further information can assist guests
At Wooleen, guests do not need to order and pay at a counter. Dinner is served, seated at 7pm, in the homestead dining room for those booking a hosted and catered Homestead experience