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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ATTRACTIONS
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COMMON AREAS
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Attractions
Common Areas
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Walkways are always clear on the vessel and isn't an enclosed space.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
It is noted at time of booking and is alerted to all staff prior to boarding.
The procedure for assisting guests who need assisted rescue is:
crew and skipper assist as required
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Other Information
The business accepts the companion card
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Priority boarding and Set Pick Up Times
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
For our boat charters we have wheelchair spaces / seating available. For our bus tours we can accommodate a folding wheelchair, bus seating would need to be used. Please note we do not have ramp access to the boat or bus, so please contact us to discuss prior to booking.
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is a registered changing places facility
There is a 'Changing Place' within 1.5mtr of our business
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
0 vehicles have wheelchair lifts or ramps
0 vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
3
Commentary is available in written format
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Boat Toilet - would require the wheelchair to remain outside, hand rail is available.
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Guides
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Marine
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This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Bus Tour: Top sites include Streeters Jetty, Matso's Broome Brewery, Roebuck Bay, Entrance Point, Gantheaume Point, Cable Beach and More!
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Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
Fishing Charters
Snubfin Dolphin Cruises
Whale Cruises
Broome Town Bus Tour
The equipment utilised to make the activities available are:
Fishing Charters - Involve Fishing Rods, Hooks, Bait, Lures.
Snubfin Dolphin and Whale Cruises - no additional equipment required - Wildlife viewing
Broome Town Bus Tour - no additional equipment required
The following limitations apply to participation, including those activities that are not available to people with a disability:
Accessibility onto the vessel and bus, will need to be accessed per individual as some movement to and from the bus and boat, does require physical assistant from the crew and some moveability from the individual.
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