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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Internal Spaces
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
- Parks and gardens
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Blind or low vision
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
We are self contained Villas and we do not have any reception. Guests check in via a door entry code.
Exit signs are clear and easy to see
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
As the Villas can be remotely booked and self accessed, management will only know if there are guests who need assistance if they make them selves know to us prior to arrival. If a guest has accessibility issues we will indicate that on the reservation in the Host Note.
The procedure for assisting guests who need assisted rescue is:
All Villas would be visited by the Emergency Co-ordinator to check for any guests that may not have evacuated. An SMS would be sent immediately as well as a message via the app booking platform they booked through. Any emergency services contacted would be informed of any special needs guests. Any special requirements would be assessed and special arrangements made.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.shawwood.com.au/pages/accessibility-and-inclusivity-
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We are a fully pet friendly establishment, so all dogs are welcome and accommodated inside the Villa. Upon request all accessories required for service animals can be provided.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
All guests have immediate access to their Villas via a code entry system and upon request can gain early access if required.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
Internal Spaces
Tableware/glassware contrast with the table surface or table cloth
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
There is one dedicated full accessible Villa with level access from parking through its entirety including the outdoor entertainment area. Two other Villas have level access and wide doorways, and the remaining two Villas have only 1 step into a level Villa.
Steps
Steps have the following amenities are in place
In addition, the following further information can assist guests
In the Accessibility Unit The Barrel Room there are no steps at all. In the Bottling Room Cellar door there are no steps and the Cottage, Winery there is one step,
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
We have level access to 3 Villas and one step into two Villas.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Not specified
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Room Amenities
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
If there are any specific requirements that we have not mentioned please reach out and we will try to accommodate you.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
There is a roll-in shower with fold down fixed seat or a shower chair
There is a portable shower head on flexible hose
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Parks and gardens
The following parks and gardens amenities are available
The park or garden contains sensory experiences
Accessible BBQs
Fire pit in distance guest photo
Firepit guest photo
horses & guest
Gardens 2
Driveway to Winery
forest walk
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In addition, the following further information can assist guests
We have paddocks, open grass fields, gardens and a forest walk, we have a hilltop firepit all are level but can be accessed by car. While there is no designated outside play area we provide outside games for use outside on the open grass areas.
Slip resistance surfaces are used.
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