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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Pictorial Menu Image(s)
- Picture Boards Image(s)
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
- Image(s)
to view the full report.
Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
BAA logo 2024
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
We ensure exit access is free and clear at all times by: Clear Walkways to the stairs on the buses, loose items are secured at the front of the buses, company policy for drivers to make sure that the exits are clear at all times
There is an emergency refuge that has an intercommunication system linked and has sufficient fire resistance levels.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
An accessibility guide is available on the website
https://www.broomeandaround.com.au/broomeinfo (pls see footer on every page)
Our website meets WCAG 2.0 accessibility standards
Our business offers the following alternative communication methods
Plain English
Written Tour Notes and Picture books available and utilised on all tours
There is easy to read signage and information (e.g. menus and emergency information)
There is a Pictorial menu
Pictorial Menu Image(s)
matso's
There are Picture boards
Picture Boards Image(s)
picture boards
we have a laminated file of pictures to demonstrate the stories that we use and more information on hand on our tours, and we give out a guest Tour Summary, called Whats Hot in Broome Right Now
Other Information
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides the following services for services animals: Bowls
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
A facility map and information is available in Braille
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Air-conditioned seats and the front of the bus is available on request, plus We carry water, snacks and iced cold towels for our guests so our bus guests can sit up the front and be cool and in air-conditioned comfort.
In addition, the following further information can assist guests:
We provide Air-conditioned buses with front seats at the front of the bus for any guests requiring assistance or having any disability. We also carry water, snacks and iced cold towels for our guests so our bus guests can sit up the front, and be cool, rested and in air-conditioned comfort. The longest stretch of walking on our tours is 200m, and this is optional.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
The 'social script' is available in word and other editable formats
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
The public transport services available are:
Broome has a public bus system and we can and do give advice to all customers on how to access the bus stops
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests:
Pick up and drop off is at your Hotel Reception
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests:
We will always help our guests and judge and or ask when required about their requirements.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 1500mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests:
We have access to the Cable Beach Public Toilet on our tours, other toilet stops are at local Shire Toilets provided.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Busses/Coaches
NIL vehicles have wheelchair lifts or ramps
NIL vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is: 0
Commentary is available in written format
Audio visual displays are sub titles
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Lunch stop venues are accessible
Sightseeing and photo opportunity stops are step free
Walking Tours
Operated on a step free route
Multi-paced to account for slower walkers
Electronic voice augmentation
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
There is a audio description of surroundings
Image(s)
12 Seater Entrance
beach town entrance.
Broome and Around Malcolm Douglas Crocodile Park Tour Entrance 03021. jpg
Broome Museum entrance
Cable Beach entrance
.jpg)
Croc Park Entrance (5)
gantheaume point
Higer emergency
Higer Stairs
matso entrance
Willie Creek Entrance
Yutong emergency
yutong stairs
_8107848 cROC pARK. entrance
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided