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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
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ACCOMMODATION
- Room Amenities
- Bathrooms
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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Overview
General
Accommodation
Common Areas
Food & Drink
Business Overview
The business has the following products/services available
Accommodation
Food and Drink
Our business caters for the following disability types:
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Nothing is stored in the hallways to ensure exits are always accessible.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
The evacuation point is clearly marked by a sign
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
Our guest are welcome to inform us of any accessibilty concerns and this is noted on the booking.
The procedure for assisting guests who need assisted rescue is:
This is assessed on an individual case basis when we have been informed of any concerns by our guests.
Communications
Our business offers the following alternative communication methods
Plain English
Our primary method for communication is via text or email to reduce communication issues, we use a Touchstay Digital Guidebook enabled with google translate which is screen reader compatible.
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides the following services for services animals:
The nature and layout of the property limits our capacity to provide suitable accommodation for guests requiring a service dog, we invite individuals to reach out and discuss this directly.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Keys are available for each guest
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Our guests are welcome to make use of the seating facilities located in the Den.
In addition, the following further information can assist guests
Check-in is available any time after 3pm and is very straightforward! If guests arrive earlier, they are welcome to reach out to us directly if there are any specific consideration we can work with them to accommodate.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
Whilst we do not have a guest carpark, there is plenty of street parking available nearby.
External Paths
External paths of travel
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
The front of the property is located directly off the street. We do have a back courtyard with loose cobblestones so require quests to be careful when using this space.
Steps
Steps
There are steps.
Handrails fitted to all open sets of steps
In addition, the following further information can assist guests
The Fenway is set in a grand old historic three storey pub, built in 1888. Due to its heritage-nature there is no lift and our guests must be able to navigate stairs to access most rooms.
Room Amenities
There is a clear path through the room
There is a clear opening at least 850mm wide
Non-allergenic cleaning products are used
Bathrooms
The bathrooms have the following facilities/amenities in place
All shower, bath and basin taps are clearly differentiated between hot and cold
The door is at least 850mm wide
The width beside the toilet is Varying, some no more than 300mm.
There is Varying mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A door is fitted to the shower
Ground floor bathroom
Level 3 bathroom - stair access only - 1
Level 3 bathroom - stair access only - 2
Level 3 bathroom - stair access only - 3
Stairs to access level 2 and 3 rooms
Stairs to level 3 rooms and bathrooms
In addition, the following further information can assist guests
We have bathrooms located on each floor which are available for guest use. The ground floor bathrooms require no stair access, however do require a small step into the shower.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
There is level access through the dining area
Our business caters for the following dietary requirements
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Additive free
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
We provide a simple breakfast cereal option with dairy and non-dairy milk options.