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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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COMMON AREAS
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Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Emergency Management
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
Using our PMS system we have knowledge of each guest who is staying at one time. We have 6 villas on the property with all guests contact details.
The procedure for assisting guests who need assisted rescue is:
tbc
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
We allow service animals if requested in advance.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Not applicable to us.
In addition, the following further information can assist guests
Large entrance way to our reception with no steps. Guests are given a map of the property but welcomed by reception staff and taken up to their villa.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
In addition, the following further information can assist guests
No designated parking bays required. Parking is available at each accessable villa.
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
In addition, the following further information can assist guests
The property has a ring road and parking right at the front of the accessible villas with no steps.
Steps
Steps
In addition, the following further information can assist guests
No steps in our Reception area or Garden Spa Villas. Our Lakehouse Spa Villas and Botanica Spa Villas do have steps and are not suitable.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
In addition, the following further information can assist guests
No public toilets available.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 2 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Garden Spa Villa Bedroom
Room Amenities
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
We have onsite staff who live onsite and are available 24/7. In the case of an emergency, the onsite team would personally ensure the evacuation of each guest.
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
The edges of all furniture and fixtures are rounded
Wardrobe handles are a contrasting colour to the doors and draws
Housekeeping procedures instruct staff not to reposition furniture that has been moved
Doors open fully against the adjoining wall
There is a clear opening at least 850mm wide
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
The bed height is no higher than 680mm from the floor
There is at least 130mm clearance under the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
In the main bedroom of our Garden Spa Villa there is 980mm one side and 890mm the other side for space. There are light switches on the wall next to the bed for the room.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
Fixtures and fittings have rounded edges
The hot water is thermostatically controlled to 41 degrees
The door is at least 850mm wide
The width beside the toilet is 900mm between the two vanities and the toilet is placed in the middle.
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The actual height of the toilet seat is 430mm from the floor.
A range of non-allergenic toiletries are available
There is a portable shower head on flexible hose
Garden Spa Villa Bathroom
In addition, the following further information can assist guests
- A shower seat is available for guests to use on request. - No hand rail on shower or toilet, the toilet is located between two vanity untirs