-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Public Toilets/Adult change facilities
-
TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
-
ACCOMMODATION
- Room Amenities
- Bathrooms
-
ATTRACTIONS
- Attractions Basics
- Amusement Rides
-
COMMON AREAS
- Swimming pools, spas and waterparks
-
FOOD AND DRINK
- Dining Spaces
-
ADVENTURE ACTIVITIES
- Adventure activities
-
EVENTS
- Events
to view the full report.
Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Attraction
Food and Drink
Adventure
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
.jpg)
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Emergency and evacuation procedures are explained on arrival
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
There is easy to read signage and information (e.g. menus and emergency information)
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
As a former director of Guide Dogs Victoria and Guide Dogs Australia I am aware of our obligations and we have conduced tours for blind and low vision guests with assistance dogs.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Our tours are arranged and booked by customers 60 days prior to departure, not on a walk-up basis given they are multi-day.
Information and maps are available in written form
A familiarisation tour
Keys are available for each guest
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
As part of our booking and manifesting process we always seek out details of a guest's capabilities and potential ailments / dietaries to ensure the product they have chosen is fit for purpose.
In addition, the following further information can assist guests
We often conduct walking tours on behalf of charities and fundraising groups. In many instances those charities and fundraising groups include participants affected by certain ailments, so we endeavour to refine or redesign our tours (so far as practicable) to ensure safe participation. The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A "social script" guide to your premises or attraction describing the sights, sounds and smells to aid parents/carers prepare visitors in advance
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
The public transport services available are:
All of our tours leave from convenient publicly accessible locations.
In addition, the following further information can assist guests
NA
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
In addition, the following further information can assist guests
We work with third party accommodation providers and some scenic and local attraction providers. All providers we work with ordinarily have accessible designs.
Lifts
In addition, the following further information can assist guests
Not applicable.
Internal Spaces
Clear and unobstructed routes through and between buildings
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
The width of the smallest corridor is:
Some places in nature or third-party accommodation facilities have limited access, however ordinarily we can circumvent such limitations.
In addition, the following further information can assist guests
Most of our itineraries can be tailored to accommodate specific guest requirements, bearing in mind however that we are in nature and engaging in the outside world.
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
Our itineraries are designed to be accessible for most walkers and can be tailored as required to certain limitations (within reason). If tailoring the experience would require too much of a compromise or entail an unacceptable risk to participants, then we would caution about participating and discuss with them a more appropriate alternative. The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
Hearing loops may be required.
External Paths
External paths of travel have the following amenities are in place
The width of the smallest pathway is:
We use nature trails which vary.
Nature trails.
Nature trails.
In addition, the following further information can assist guests
We will advise guests accordingly in advance of their suitability to complete all or parts of our walking itinerary. The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is Not applicable mm beside the toilet
The height of the toilet seat is: Not applicable.
In addition, the following further information can assist guests
Our third party providers generally provide for this.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
None
Route Planning
Route Planning
The tour route includes stops with accessible toilet facilities
Additional Information from the business
In addition, the following further information can assist guests:
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Lunch stop venues are accessible
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
Our minibuses unfortunately do not cater for wheelchairs.
Walking Tours
Multi-paced to account for slower walkers
Hearing aid compatible
Guides
Guides have been trained in the following
Use of clear/simple English
Marine
IMG-20231115-WA0002
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Full details of all venues visited can be found in our detailed Product Trip Notes.
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Room Amenities
Lower hanging rails are in wardrobes
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
Guests are briefed concerning the amenities and emergency procedures of all our lodgings.
There is a clear path through the room
Openings are a minimum of NA wide
There at least one chair with rigid arms
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
The business offers a range of non-allergenic bedding
Non-allergenic cleaning products are used
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The width of the door is NA.
The width beside the toilet is NA.
There is NA mm of clear space in front of the toilet
The toilet seat is 460mm above the floor
A range of non-allergenic toiletries are available
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Attractions Basics
A park map is available here:
Refer to our detailed Product Trip Notes.
Amusement Rides
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Dining Spaces
The dining spaces have the following facilities/amenities in place
The smallest doorway is It depends on the Lodge Provider. wide
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
All our guides and accredited in safe food handling procedures.
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Adventure activities
The adventure activities have the following facilities/amenities in place
Our adventure activities cater for people with a disability
Additional Information from the business
The following activities are available to people with a disability:
We have conducted tours for people who are affected by blindness or low vision, Parkinson's Disease, and other disabilities. The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
The equipment utilised to make the activities available are:
Great guides, and where applicable, NDIS funding for further support.
The following limitations apply to participation, including those activities that are not available to people with a disability:
Where the risk associated with the disability and undertaking our service is assessed to be too high or incapable of mitigation, we have no option but to limit participation.
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.
Events
Events have the following facilities/amenities in place
In addition, the following further information can assist guests
The nature of our experiences, physical and outdoors, demands certain minimum capabilities. However, our Owner & Director (a former Chair of Guide Dogs Victoria) is committed to ensuring our experiences are open and accessible to most Victorians.