ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Adventure

Business Overview

The business has the following products/services available

Accommodation

Adventure

Our business caters for the following disability types:

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Emergency Management

Emergency and evacuation procedures are explained on arrival

There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.

There are visual device/s to alert occupants to evacuate.

Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
items or furnisher do not obstruct door ways

Exit doors are able to be opened by all occupants

Exits including stairwells, have bright edges used on the steps.

Additional Information from the business

The business identifies guests who need additional assistance should an emergency occur by:
Prior to departure, all guest medical conditions are submitted to our office and recorded in the voyage manifest. This information is then provided to the onboard crew to ensure appropriate awareness and preparedness throughout the journey.

The procedure for assisting guests who need assisted rescue is:
1.Assisted Recovery: Trained crew will carry out the rescue using approved safety equipment, such as life rings, harnesses, support craft, or manual assistance, depending on the location and type of activity. Procedures are adapted based on whether the incident occurs onboard, in the water, or onshore (e.g., during a hike or landing). 2. Medical Monitoring and Support: Once the guest is safely recovered, they will be monitored closely by the crew. If the condition is serious, the skipper will initiate evacuation procedures and divert the vessel to the nearest safe port or rendezvous point for medical evacuation. 3. Documentation and Reporting: A full incident report will be completed, detailing the nature of the event, actions taken, and outcomes. The event will be reviewed during post-voyage debriefs to assess whether updates to procedures or additional training are required.

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

Our website meets WCAG 2.0 accessibility standards

Guide Dog and Service Animals

The business provides the following services for services animals:
N/A

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

There is a reception/public entryway.

Seating available at reception

A clipboard to allow check-in/ticket purchase whilst seated

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

Information and maps are available in written form

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
1. Priority Boarding and BriefingGuests who disclose fatigue-related conditions are offered priority boarding and access to early safety briefings to reduce standing or waiting time during embarkation.2. Flexible SchedulingWhere possible, activities such as guided walks, meals, or excursions are scheduled in a way that allows adequate rest periods for guests who may need additional time between activities. Alternative, less physically demanding options are also available.3. Comfortable Rest AreasThe vessel includes shaded, cushioned seating areas and quiet spaces where guests can rest as needed throughout the day, both during travel and at anchor.4. Responsive Crew SupportCrew are trained to recognise signs of fatigue and offer support discreetly and respectfully. Guests are encouraged to communicate their needs, and assistance is provided promptly without requiring guests to queue or wait unnecessarily.5. Pre-Trip CommunicationGuests are invited to share medical or accessibility needs prior to departure. This allows the team to make any necessary arrangements in advance, including seating, boarding assistance, or activity adjustments.6. Onboard FlexibilityAll experiences are delivered with flexibility and understanding. Participation in activities is optional, and guests may take breaks at any time without pressure or impact on their experience.

Entry

The business has the following amenities/systems in place for entry

Door handles are of a contrasting colour to the door

Signage is written in a Sans Serif font and use upper and lower case letters

The entry door is a minimum of 850mm wide

Internal Spaces

Interior walls are matte or low sheen

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

All corridors greater than 900mm

There is a quiet space for parents and children on the Autism Spectrum

Public areas

The public areas have the following amenities in place

Even lighting

Seating

External Paths

External paths of travel

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

Steps

There are steps.

Handrails fitted to all open sets of steps

Room Amenities

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

The bedside lamp switch is easy to reach from the bed

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

The width beside the toilet is 300mm.

There is 1100mm mm of clear space in front of the toilet

The toilet seat is a contrasting colour to the floor

The toilet seat is 460mm above the floor

There is a portable shower head on flexible hose

Adventure activities

The adventure activities have the following facilities/amenities in place

In addition, the following further information can assist guests

Due to the remote nature of our operations and safety requirements, we are unable to provide specialised equipment for guests with disabilities.