ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Accommodation

Food and Drink

Event

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://www.panpacific.com/en/hotels-and-resorts/pp-perth/the-hotel/accessibility.html

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Braille Displays

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Not specified

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Seated in lounge area and ability to check in or assist while seated, water is supplied and available in the lobby

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

https://www.panpacific.com/en/hotels-and-resorts/pp-perth/the-hotel.html

An intercom system is available at the entrance of car park

Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures

In addition, the following further information can assist guests

The gate is automated and digital display allows instructions

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

Lifts

The lifts have the following amenities in place

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

In addition, the following further information can assist guests

There is no fixed quiet space however when required a meeting room can be placed on hold, by request, and subject to availability.

Public areas

The public areas have the following amenities in place

Seating

External Paths

External paths of travel have the following amenities are in place

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

There are no path's with steps on the hotel premises

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1.45m mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

There is a registered changing places facility

In addition, the following further information can assist guests

Change facility is available within the accessible toilet cubicle the on level 5

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 9 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

The rooms have one king bed, all accessible rooms allow interconnecting to a second room for more beds/people

PanPacificPerth_DeluxeRoom

Room Amenities

Lower hanging rails are in wardrobes

Visual alarm is fitted to the room

Room phones have volume control

Room phones have a visual ringing indicator

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

Blocks are available to put under the bed legs

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

Accessible Bathrooms-4 (1)

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

The park map includes a step free route

In addition, the following further information can assist guests

There are two change rooms, however currently no unisex change facilities. There is an accessible toilet on level 5. The pool does not have rails, or accessible via slope.

Dining Spaces

The dining spaces have the following facilities/amenities in place

The entrance has level access

The doorway is at least 850mm wide

There is level access through the dining area

Chairs are moveable to allow for wheelchairs to be seated at the tables

All glass doors and full height windows have contrast markings

There are Plain English menus

There is an accessible toilet

Our business caters for the following dietary requirements

Sugar free (diabetic)

Gluten free (celiac)

Lactose free (dairy free)

Low fat and fibre with no gastric content

Low potassium

Low sodium

Nut free

Additive free

Organic

Vegetarian

Vegan

Kosher

Halal

There are procedures in place to avoid cross-contamination of food products

The hotel must take all practicable measures to process only safe and suitable food, and when processing, take all necessary steps to prevent the likelihood of food being contaminated and where a process step is needed to reduce to safe levels any pathogens that may be present in food – use a process step that is reasonably known to achieve the microbiological safety of the food. Cross-contamination is of the 3 major causes of food-borne incident. Reducing risk of cross-contamination serves to reduce risk of hazards presence in food, assuring safe food for our guests. Responsibilities 1. Chefs and Bar-persons are responsible in ensuring that all utensils, equipment are designated in usage, and cleaned and disinfected during operations. 2. Chefs and Bar-persons are responsible in ensuring that all fruits and vegetables meant for ready-to-eat (RTE) are properly cleaned and disinfected 3. Stewards are responsible for thorough cleaning of utensils and equipment. Procedure 1. Disinfecting RTE Produce 1.1. All fresh produce must be cleaned prior to usage. 1.2. All fresh produce meant for RTE must be thoroughly cleaned before disinfecting. 1.3. Associates involved in cleaning and disinfecting RTE produce must be well trained on the usage of chemicals. 1.4. Dilution of disinfectant used must strictly adhere to the recommended dosage from the supplier 2. Eggs 2.1. Eggs must be purchased from approved suppliers only. Shell eggs supplied in Australia undergo stringent cleaning and santizing process . 2.2. When eggs are used in any food items that would not be heated, pasteurized eggs must be used. (e.g. royal icing, mayonnaise, Hollandaise sauce) 3. Plastic Colour Cutting Board & Knife 3.1. Colour coding system for both cutting board & knife (graph of colour provided) 3.2. Hygiene & Storage 3.2.1. Cutting boards must be washed and sanitized before & after operation and after each task. 3.2.2. Cutting boards must be dedicated for the food item that is being prepared for that session. Other than the food item or utensil can be placed on the chopping boards at any time during processing. Cutting boards are not to be used for multiple items, at the same time. 3.2.3. Store previously cleaned and sanitized cutting boards in clean sanitation liquid or open racks. 3.3. Cutting board must be regularly maintained to ensure smooth surface. 3.4. New chopping boards should be purchased and replaced as and when necessary, when stubborn stains on chopping boards cannot be removed/ deep knife scars are apparent on the chopping boards. 3.5. Personal knives are allowed when proper controls (e.g. cleaning and sanitation) are in place to prevent risk of cross-contamination from the use of personal knives. Note: Personal knives without proper controls would increase risks of cross-contamination. 3.6 Knife sterilizers should be installed and used at least in All Day Dining Kitchens. 4. Specific Application Notes: Sashimi (if applicable) 4.1. The product must not be cross-contaminated by other meat or fish and must not be allowed to cross contaminate other RTE food. 4.2. Prepare sashimi in designated area of the kitchen, with the dedicated blue cutting board and knife (used only for sashimi). 4.3. Clean and sanitize Sashimi knife and cutting board at least once every 30 minutes (or after every task and item change-over). 4.4. Do not prepare sashimi next to other RTE food products. 4.5. Do not prepare sashimi in the butchery area. 5. Wiping Towels 5.1. Terry towels are not to be used as fibers can get into food. 5.2. Sponge is not recommended to be use as it can harbor bacteria. It can be use only for cleaning of pots and pans by Stewarding. 5.3. Cotton lint-free towels can be used for food contact surface. 5.4. Wiping towels must be changed frequently, and laundered daily, and must be soaked in clean disinfecting solution between usages. 5.5. Paper towel is preferable.

There is a sample menu available online

Sample menu is available here -
https://www.umaperth.com.au/about-our-menu

UMA Restaurant

PanPacificPerth_UMA_Landscape_Tables_Floor

End of Dining Payment Counter

Entry Door

In addition, the following further information can assist guests

UMA is table service. This is an example for UMA Restaurant, we also have other dining outlets available with the same

Events

Events have the following facilities/amenities in place

There is step free access throughout the venue

All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces

All stage areas including speaker platforms are accessible

A low height lectern is available

Accessible toilets are available at the venue

There is clear signage throughout the venue including accessible routes and accessible facilities

Wheelchair designated seating is provided

We cater for a range of seating and viewing options

We cater for varying group sizes

Our event can be booked from the main web site

There is good circulation space with the number of people expected to allow people with a disability to move around freely

Food and water is available for guide and service animals

The event is outdoors

Seating is at regular intervals

Accessible car parking is available

There are designated drop-off points

In addition, the following further information can assist guests

The event venue at the hotel is a convention and meetings facility hence the answers 'no' are due to the event space being permanent hence no outdoor spaces.