ATIC Accessibility

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Overview

General

Accommodation

Common Areas

Food & Drink

Events

Business Overview

The business has the following products/services available

Accommodation

Our business caters for the following disability types:

Blind or low vision

Deaf or low hearing

Limited mobility

Wheelchairs or mobility scooters

Food allergies or intolerances

Bookings

The business offers the following methods for bookings and enquiries:

Phone

Webportal

Our forms have high contract boxes and submit boxes

Staff have undergone disability awareness and training

Emergency Management

The business has an emergency management and evacuation plan for guests with a disability

Emergency and evacuation procedures are explained on arrival

Guests with disabilities are noted in the guest log book for emergency and evacuation purposes

Communications

An accessibility guide is available on the website

https://www.panpacific.com/en/hotels-and-resorts/pp-perth/the-hotel/accessibility.html

Our website meets WCAG 2.0 accessibility standards

Our business offers the following alternative communication methods

Plain English

Braille Displays

Not specified

There is easy to read signage and information (e.g. menus and emergency information)

Other Information

For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair

The business accepts the companion card

Guide Dog and Service Animals

The business provides a secure area with shade and water for service animals

The business provides a toilet area for service animals

Bowls, bedding, etc. are provided for service animals

The business provides the following services for services animals:
Pan Pacific Perth welcomes accredited service animals and provides a range of accessibility-focused services to ensure both the guest and their animal have a comfortable stay. These include: full access to all public areas (including lifts, lobby, restaurants, bars, meeting spaces and guest floors), no additional fees for service animals, secure area with shade and water for service animals provided, toilet area for service animals in the exterior of the hotel, bowls, bedding, etc. are provided for service animals, assistance with food storage if required, staff trained in service animal etiquette (ensuring respectful, appropriate interactions), emergency support if assistance is required in contacting local vets or emergency services.

Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

Booking information and websites are compatible with screen readers

There is a reception/public entryway.

Seating available at reception

A tablet with text to voice or pen and paper at reception to aid in communication

Lighting in the reception area is even and glare free

Large print information sheets and registration forms

N/A to check-in with clipboards as check-in is completed electronically, and guests who prefer or require a seated check-in can be assisted using an iPad. Our team can bring the device to the guest to ensure comfort, accessibility and ease of communication.

Information and maps are available in written form

A familiarisation tour

Keys are available for each guest

Luggage assistance

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
To ensure guests with fatigue related to their disability are not disadvantaged by long wait times, we provide multiple accommodations. Guests may wait comfortably in our lounge area, request priority check-in (in advance), or complete the process while seated using an iPad. Our team can also come directly to the guest to provide assistance, reducing the need to stand or queue, and this can be done in a quiet space. These measures ensure a comfortable and accessible arrival experience.

In addition, the following further information can assist guests

We offer a range of additional support to ensure all guests have a comfortable and accessible experience. This includes access to our lounge seating areas, priority check-in upon request, and the option for seated check-in using an iPad. Our team can also provide assistance directly in the lobby for guests who prefer not to stand at the counter. Staff are trained in disability awareness and are available to support guests with individual needs throughout their stay.

Cognitive Impairment Support

Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)

Access has alternative procedures and clear written instructions with universal access symbols

Car Park and Access amenities

The business has the following Car Park and Access amenities

A drop off zone

Designated disabled parking bays

Level or ramped access from the car park to the entrance

The accessible entrance is clearly signed from the parking bay

The public transport services available are:

https://www.panpacific.com/en/hotels-and-resorts/pp-perth/the-hotel.html

Kerb ramps are in place where a pavement or walkway needs to be crossed

An intercom system is available at the entrance of car park

The following modifications have been put in place to ensure that a person with a hearing impairment or reduced limb movement is not disadvantaged in using the system

Additional Information from the business

Yes. Several modifications are in place to ensure guests with a hearing impairment or reduced limb movement can use our systems without disadvantage. Guests can access seated check-in using an iPad, allowing the team to bring the device directly to them. For guests with hearing impairments, we provide written communication options, visual confirmations, and staff are trained to communicate clearly and face the guest. Our systems also support touch-based and simplified interactions for guests with limited mobility. Priority assistance is available on request to minimise waiting and ensure guests receive support in a way that suits their needs. Our hotel also offers dedicated accessible rooms close to the elevators, featuring wheelchair-accessible bathrooms with support railings, spacious layouts for ease of movement, and mobility-friendly design throughout to ensure a comfortable stay for guests with limited mobility. In addition, our hotel offers dedicated disability bays that have direct access to the hotel so that guests can access the hotel and dining facilities with ease.

Instructions on how to use the system are in Plan English and accompanied by Universal design standard pictures

In addition, the following further information can assist guests

Guests can also wait comfortably in our lounge area, request seated service, or have a team member come directly to them for assistance. Written communication, visual cues and iPad based check-in available for guests who prefer or require alternative communication methods.

Entry

The business has the following amenities/systems in place for entry

A drop off point close to the entrance

A path of access to the building is slip resistance and even

A path of access to the building is clear of obstruction

Self opening entry doors or fitted with a self closer

Glass doors are fitted with a visual sighting strip

Door jams/doors are of a contrasting colour to surrounding walls

Door handles are of a contrasting colour to the door

Signage is written in a contrasting colour

The entry door is a minimum of 850mm wide

The entry door has self opening or a light opening pressure (for manual operations)

The entrance sill is less than 13mm

There a clear space of at least 1500mm x 1500mm in front of all doors.

The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater

In addition, the following further information can assist guests

Sans Sarif font is not used as we have other fonts as part of our brand guidelines, however, we can confirm that we use appropriate sizing and that signage is clear and legible. Upper and lowercase are used as required.

Lifts

Premises has lifts

Lift location: Hotels available throughout the hotel, including one lift connecting guests to carpark levels, and six lifts near reception to access rooms including two semi-private ones available.. Has visual floor indicator; Has breakdown procedure for guest who are hearing impaired

In addition, the following further information can assist guests

Our lifts are fully accessible for guests with disabilities, with clear visual indicators and spacious interiors to support wheelchair users and guests with mobility aids. Our concierge team is available to accompany guests to their rooms and assist with luggage as needed. All accessible rooms are located close to the elevators for ease of access. In the event of an emergency, designated Fire Wardens are trained to assist individuals with disabilities to ensure their safety.

Internal Spaces

Clear and unobstructed routes through and between buildings

Interior walls are matte or low sheen

Floors, walls, counters and furniture are of contrasting colours

Any protruding or overhanging obstructions are at least 2meters above the floor or are protected

Tableware/glassware contrast with the table surface or table cloth

Floor surfaces are hard or short pile carpet

Seating is available for guests unable to stand for long periods

Accessible facilities are clearly signed and visible from all areas

All corridors greater than 900mm

In addition, the following further information can assist guests

There is no fixed quiet space however when required a meeting room can be placed on hold, by request, and subject to availability. Our menus are also printed in A4 in our outlets and legible.

Public areas

The public areas have the following amenities in place

Seating

External Paths

External paths of travel

Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)

Pathways are wider than 900mm

There 3 successive steps or less on any path or at any doorway

There are no path's with steps on the hotel premises. There is signage of elevators in the carpark for guests to be able to access the hotel.

In addition, the following further information can assist guests

The only steps located within the hotel are in the carpark and there clear signage of our lifts. Our driveway and valet parking area also has designated small ramps for guests in wheelchairs to access the walkway into the hotel.

Steps

In addition, the following further information can assist guests

Public Toilets/Adult change facilities

Public Toilets/Adult change facilities have the following amenities are in place

There is an accessible toilet for public use

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

The toilet seat is 460mm above the floor

There is 1.45m mm of clear space in front of the toilet

The toilet seat of a contrasting colour to the floor

The toilet seat is460mm above the floor

There is a registered changing places facility

In addition, the following further information can assist guests

Change facility is available within the accessible toilet cubicle on Level 5.

Bedrooms

The bedrooms have the following facilities/amenities in place

There are 9 rooms available to guests who use a wheelchair

Bedroom furniture can be re-arranged on request

PanPacificPerth_DeluxeRoom

Room Amenities

Lower hanging rails are in wardrobes

Visual alarm is fitted to the room

Room phones have volume control

Room phones have a visual ringing indicator

There is contrast between the walls, skirtings, floor and furniture

There is a clear path through the room

The edges of all furniture and fixtures are rounded

Wardrobe handles are a contrasting colour to the doors and draws

Housekeeping procedures instruct staff not to reposition furniture that has been moved

Doors open fully against the adjoining wall

There is a clear opening at least 850mm wide

There luggage racks for at least two suitcases

There at least one chair with rigid arms

Wardrobe and drawer handles are easy to grip

The bedside lamp switch is easy to reach from the bed

There is at least 850mm clear space beside the bed

The bed height is no higher than 680mm from the floor

Blocks are available to put under the bed legs

The business offers a range of non-allergenic bedding

Non-allergenic cleaning products are used

In addition, the following further information can assist guests

There are no luggage racks but there is a wardrobe with levels that suitcases and luggage can be stored in and easily accessed.

Bathrooms

The bathrooms have the following facilities/amenities in place

All heating appliances and hot water pipes are protected or insulated

All shower, bath and basin taps are clearly differentiated between hot and cold

Fixtures and fittings have rounded edges

The hot water is thermostatically controlled to 41 degrees

The door is at least 850mm wide

There is a minimum of 850mm beside the toilet

Handrails are fitted

There is a minimum of 1400mm of clear space in front of the toilet

The toilet seat is 460mm above the floor

A range of non-allergenic toiletries are available

There is a roll-in shower with fold down fixed seat or a shower chair

There is a portable shower head on flexible hose

Accessible Bathrooms-4 (1)

Pacific Club Room - Accessible Bathrooms-1

Pacific Club Room - Accessible Bathrooms-2

Deluxe Room - Accessible Bathrooms-2

In addition, the following further information can assist guests

Rooms are fully accessible with plenty of room throughout the space. All rooms located nearby to elevators for easy access around the hotel.

Swimming pools, spas and waterparks

The following swimming pools, spas and waterparks amenities are available

Unisex change facilities with an accessible toilet

The park map includes a step free route

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In addition, the following further information can assist guests

There are two change rooms, however currently no unisex change facilities. There is an accessible toilet on level 5. The pool has one rail has steps.

Dining Spaces

The dining spaces have the following facilities/amenities in place

Sample menu is available here -
https://www.panpacific.com/en/hotels-and-resorts/pp-perth/dining.html

Events

Events have the following facilities/amenities in place

We cater for a range of seating and viewing options

We cater for varying group sizes

Our event can be booked from the main web site

Seating is at regular intervals

Grassed areas are covered with a hard surface

Side shows, activities etc. are accessible

Accessible public transport is detailed in the event information