Emergency Management

     Emergency and evacuation procedures are explained on arrival

      Exit signs are clear and easy to see

      Exit access is free and clear at all times

We ensure exit access is free and clear at all times by:
When on the buses yes, but we can't guarantee for external locations on tours. Regular Vehicle Inspections: Tour vehicles are routinely checked to ensure that all emergency exits (including doors, windows, and aisles) are unobstructed and fully operational before each tour departs. Clear Signage & Instructions: Emergency exits are clearly marked with visible signage, and staff provide safety briefings to passengers, reminding them not to block or place items near exits. Passenger Monitoring: Staff monitor the vehicle during stops and while on board to promptly address any safety concerns, including blocked exits.

      Exits and access to exists are greater than 900mm

      Exit doors are able to be opened by all occupants

The business identifies guests who need additional assistance should an emergency occur by:
Pre-Booking or Booking Stage Questions: Guests are encouraged (often via booking forms or direct inquiries) to disclose any mobility, sensory, medical, or cognitive needs. This allows the business to prepare appropriately in advance. On-Arrival Interaction: Staff are trained to observe and engage politely with guests upon arrival or boarding. If a guest appears to need assistance or self-identifies, staff can take note discreetly and offer support as needed. Driver & Staff Training: All drivers and guides are trained in safety protocols, including maintaining clear exit paths throughout the journey and ensuring passengers do not leave luggage or personal items in aisles or exit areas.

The procedure for assisting guests who need assisted rescue is:
The staff calmly communicate with the guest needing help, explaining what is happening and what support will be provided. If possible, the guest is helped to exit using standard means (e.g. walking with assistance, using a ramp or lift). If mobility is limited or evacuation is difficult, staff may: Use manual handling techniques (only if trained and safe to do so). Use available equipment (e.g. evacuation chair, slide board) if present. Call emergency responders immediately for assistance if the situation is beyond the staff’s capacity. Post-Emergency Follow-Up Once safe, staff check in with the guest to provide comfort and further support. An incident report is completed, and any learnings are integrated into future safety training.

     Guests with disabilities are noted in the guest log book for emergency and evacuation purposes