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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Route Planning
- Guides
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Adventure
Business Overview
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Exits and emergency exits are clear of obstructions at all times and checked regularly.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
During the booking process, we identify any particular needs of our guests to ensure adequate planning and assistance is in place during their visit or tour experience.
The procedure for assisting guests who need assisted rescue is:
Evacuation of people with disabilities will be given high priority in all emergencies and will be evacuated if possible. It is important to ask someone with a disability how you can help before attempting any rescue technique or giving assistance. Ask how he or she can best be assisted or moved, and whether there are any special considerations or items that need to come with the person.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Service animals are welcome at Air Kimberley, there is adequate shade and water available at the terminal and at destinations including areas where service animals can go to the toilet. We provide bowls, and bedding is available on request at time of booking. Service animals can be carried onboard our aircraft by placing the service animal on an absorbent mat beside the passenger.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Advertising material, web sites and social media contain information relating to phone numbers available for non-voice communication e: Text, SMS, email and fax
A key to any accessible facilities that are locked
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
There are no 'long' wait times at Air Kimberley. Being a small to medium operation we are adequately staffed and able to assist in a very timely manner at all times.
In addition, the following further information can assist guests
The Air Kimberley terminal is accessible with ramps and rails to assist guests. The accessible unisex toilet whilst locked, is fitted with a coded door lock with code provided to guests as required. Any step areas of the terminal have tactile pads installed for safety.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Disabled parking bays are located in front of the Air Kimberley Terminal and reception area with a ramp leading to reception.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
The Air Kimberley terminal meets the BCA Australian Standard that relates to the provision of Disability Access (Australian Standard AS1428).
Lifts
In addition, the following further information can assist guests
N/A
Internal Spaces
Clear and unobstructed routes through and between buildings
Floors, walls, counters and furniture are of contrasting colours
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
The Air Kimberley terminal meets the BCA Australian Standard that relates to the provision of Disability Access (Australian Standard AS1428).
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
Where steps are present are there three steps or less
In addition, the following further information can assist guests
Minimal steps located at Air Kimberley and are either 1 or 2 steps only (fitted with tactile pads) however all terminal areas can be accessed by a ramp.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
In addition, the following further information can assist guests
The Air Kimberley terminal meets the BCA Australian Standard that relates to the provision of Disability Access (Australian Standard AS1428).
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is 2000mm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Air Kimberley operate aircraft with no toilets onboard.
Overnight Stops
For overnight stays, wheelchair accessible rooms are available
The total number of wheelchair passengers that can be catered for at overnight stops are:
1 wheelchair passenger per aircraft
Walking Tours
Multi-paced to account for slower walkers
Guides
Guides have been trained in the following
Use of clear/simple English
Correct pronunciation for lip readers
Marine
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
One Arm Point Hatchery - https://www.ardyaloonhatchery.com.au/ Cygnet Bay Pearl Farm - https://www.cygnetbaypearlfarm.com.au/ Mitchell Falls - No website Bungle Bungles - No website Mount Hart Wilderness Lodge - https://www.mounthart.com.au/
In addition, the following further information can assist guests
Air Kimberley operate aircraft to conduct scenic flights which include air, land and sea tours depending on the tour itinerary. Air Kimberley can accommodate 1 wheel chair accessible person per aircraft however, the wheelchair needs to be foldable and compact to fit in the aircraft. Marine craft are operated on our Cygnet Bay Explorer Tour via our tour partner however this particular tour is not suitable for wheelchair access. We do encourage guests who require accessibility needs to contact us before booking so we can advise which of our tour itineraries are suitable.
Adventure activities
The adventure activities have the following facilities/amenities in place
In addition, the following further information can assist guests
Our tour itineraries which include adventure activities (hiking/swimming/manoeuvring caves, tunnels and rocks/helicopter rides) are only suitable for people who are deaf, or have low hearing and people with cognitive disabilities or people on the Autism Spectrum.