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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
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TOUR OPERATORS
- Tour/Transport Services
- Route Planning
- Guides
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ACCOMMODATION
- Bedrooms
- Room Amenities
- Bathrooms
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ATTRACTIONS
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COMMON AREAS
- Swimming pools, spas and waterparks
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
- Adventure activities
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Overview
General
Tour/Transport
Accommodation
Attractions
Common Areas
Food & Drink
Adventure
Business Overview
The business has the following products/services available
Tour/Transport
Accommodation
Attraction
Food and Drink
Adventure
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
With a maximum of 36 guests on site and a high staff-to-guest ratio, we maintain a highly personalised approach to guest care. Our team takes the time to get to know each guest, discussing their needs, abilities, and expectations for activities. This allows us to discreetly identify anyone who may require additional assistance in the event of an emergency and ensure appropriate support is in place.
The procedure for assisting guests who need assisted rescue is:
All guides carry radios and satellite phones at all times, whether at the lodge or out on tour, ensuring constant communication. In the event a guest requires assisted rescue, the guide provides immediate support using the on-hand first aid kit and contacts the lodge for further assistance. Each situation is assessed individually to determine whether evacuation via the Royal Flying Doctor Service is required, or if the guest can be safely returned to the lodge and flown out the following day. All staff are thoroughly trained to manage these situations with care and professionalism.
Guests with disabilities are noted in the guest log book for emergency and evacuation purposes
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
While we have not yet received a request for a service animal in our 12 years of operation due to our remote, fly-in-only location, we fully understand our legal obligation to accommodate service animals. Should a guest require this, we would make every effort to support their needs and ensure the animal is appropriately cared for during their stay, adapting our services as necessary.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Luggage assistance
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Due to the small scale of our operations and the personalised nature of our service, guests are never subject to long wait times. All tours and activities run to clearly communicated schedules, with departure and return times provided in advance. As a result, guests—including those who experience fatigue—are able to plan accordingly and are not disadvantaged.
In addition, the following further information can assist guests
At Berkeley River Lodge, our remote and intimate setting allows us to offer highly personalised service. We encourage guests to share any specific needs or accessibility requirements prior to arrival so we can ensure the most comfortable and enjoyable experience possible. Our team is always happy to adapt activities, schedules, or accommodations where appropriate—your comfort and wellbeing are our top priority.
Car Park and Access amenities
The business has the following Car Park and Access amenities
In addition, the following further information can assist guests
As Berkeley River Lodge is a fly-in-only property with no guest vehicles on site, there is no designated parking or vehicle access. All guest transfers are conducted by our team using lodge vehicles from the private airstrip to the lodge and for guided tours. As such, features such as accessible parking bays, curb ramps, or intercom systems at entrances are not applicable to our setting. However, we are committed to assisting all guests upon arrival and throughout their stay to ensure smooth and comfortable access.
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
External Paths
External paths of travel have the following amenities are in place
Pathways are wider than 900mm
In addition, the following further information can assist guests
As a remote outback property, the external paths at Berkeley River Lodge are natural, uneven, and may become muddy or slippery during the wet season. Surfaces are not paved or hard-packed, and terrain can vary throughout the property and surrounding wilderness. We strongly encourage guests to consider the adventurous nature of the experience before booking, as part of the uniqueness of Berkeley River Lodge lies in its raw, untamed environment. Our team is always available to assist guests as needed and will provide guidance and support to ensure comfort and safety wherever possible.
Steps
Steps have the following amenities are in place
There are steps.
In addition, the following further information can assist guests
Yes, there are steps throughout Berkeley River Lodge. Due to the remote and rugged nature of the property, guests will encounter steps when disembarking the small aircraft, boarding and exiting lodge vehicles, and accessing various areas of the lodge. While our guides are always available to assist, a reasonable level of mobility and agility is required to move safely and comfortably around the property and participate in activities. Berkeley River Lodge is a unique, experiential destination and not a conventional resort environment.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
None of our vehicles are fitted with wheelchair lifts or ramps. Due to the rugged terrain and the nature of our remote outback setting, our vehicles are specifically selected for their off-road capability and are not compatible with wheelchair lift systems. As such, guests must have a reasonable level of mobility to board and disembark from lodge vehicles. vehicles have wheelchair lifts or ramps
None vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
None
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
All tours include stops where guests disembark to explore the surrounding natural environment. However, due to the remote and undeveloped nature of the areas we visit, accessible toilet facilities are not available at tour stops or on board. Guests should be aware that a moderate level of mobility is required, and we recommend discussing any specific needs with our team prior to travel so we can provide guidance and ensure the most suitable experience.
Walking Tours
Guides
Guides have been trained in the following
Use of clear/simple English
Marine
In addition, the following further information can assist guests
The guided experiences at Berkeley River Lodge are a highlight of our five-night itineraries, offering guests the chance to explore the stunning and remote Kimberley landscape by 4WD, boat, and light aircraft. Due to the nature of the terrain and the design of our transport vehicles—including steep steps, uneven ground, and water access points—a reasonable level of mobility, fitness, and agility is required to participate safely and comfortably. We encourage guests to contact our team in advance to discuss any concerns or to assess suitability prior to booking.
Bedrooms
The bedrooms have the following facilities/amenities in place
There are 1 rooms available to guests who use a wheelchair
Bedroom furniture can be re-arranged on request
Berkeley River Lodge offers one villa that provides additional space and easier access for guests who may have limited mobility. While this villa is not fully compliant with Australian standards for accessible accommodation, it may be suitable for guests who require more room to move around rather than full wheelchair accessibility. The villa is located closest to the main lodge, offering the shortest distance to dining and activities. Bedding in all villas can be configured as either a king or two singles, depending on guest preference. We recommend discussing individual needs with our team prior to booking to ensure the best possible experience.
Room Amenities
Additional Information from the business
For guests with a hearing impairment, the following emergency evacuation procedures apply to ensure safe evacuation:
While our villas are not fitted with visual alarm systems, our emergency procedures are designed to ensure the safety of all guests, including those with hearing impairments. It is important that guests advise us of any hearing impairment prior to arrival so appropriate arrangements can be made. In the event of an emergency, the on-duty manager—typically the General Manager or Assistant Manager—will be informed of any guests requiring additional assistance. During an evacuation, they will personally attend the villa to ensure the guest is alerted and safely escorted from the premises, including during overnight hours if necessary.
There is a clear path through the room
There is a clear opening at least 850mm wide
There luggage racks for at least two suitcases
Wardrobe and drawer handles are easy to grip
The bedside lamp switch is easy to reach from the bed
There is at least 850mm clear space beside the bed
There is at least 130mm clearance under the bed
In addition, the following further information can assist guests
Our villas are spacious and uncluttered, offering a simple, open-plan layout designed for comfort and ease of movement. Each villa includes a private balcony with sliding doors and a generous outlook over the remote landscape. While we aim to provide a relaxing and comfortable environment, guests should be aware that due to our remote location, services such as on-site laundry or custom requests for hypoallergenic bedding and cleaning products are not available. We recommend guests with specific sensitivities or requirements contact us prior to booking to discuss suitability.
Bathrooms
The bathrooms have the following facilities/amenities in place
All shower, bath and basin taps are clearly differentiated between hot and cold
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
There is a minimum of 1400mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
In addition, the following further information can assist guests
Our villa bathrooms are a standout feature of the Berkeley River Lodge experience—open-air, beautifully designed, and completely immersed in nature. Guests can enjoy a luxurious freestanding bath under the stars, a spacious rain-head shower with custom copper fixtures, and an overall design that reflects the raw beauty of our outback setting. However, it's important to note that these bathrooms are not traditional in layout or operation. The showers feature unique handcrafted controls, and the eco-friendly composting toilets require guests to press a foot pedal for waste disposal. While the space is visually stunning and offers a truly memorable experience, it may present challenges for guests with limited mobility.
Swimming pools, spas and waterparks
The following swimming pools, spas and waterparks amenities are available
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
There are areas of full lighting
There are Plain English menus
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Low fat and fibre with no gastric content
Low potassium
Low sodium
Nut free
Additive free
Organic
Vegetarian
Vegan
Kosher
Halal
There are procedures in place to avoid cross-contamination of food products
Our chef is highly experienced in catering for a wide range of dietary needs, and dietary restrictions or preferences are never an issue—we encourage guests to notify us in advance so we can plan accordingly. While we operate a single kitchen due to the remote nature of the property, every effort is made to avoid cross-contamination of allergens and dietary-specific ingredients. However, we cannot guarantee an allergen-free environment, such as for gluten or nuts. We take all dietary requirements seriously and will work closely with guests to ensure meals are prepared with the utmost care and consideration.
In addition, the following further information can assist guests
Dining at Berkeley River Lodge is a highlight of the guest experience, with meals thoughtfully crafted by our on-site chef using seasonal and locally inspired ingredients. Dinner is served as a set-menu, multi-course experience each evening, often with themed influences such as Asian, French, or seafood nights. All guests receive the same menu unless a dietary restriction has been advised in advance. Please note, we do not offer à la carte dining for dinner.Breakfast includes a continental buffet with a selection of fresh items, and a daily cooked breakfast special. Lunch is typically offered as an à la carte menu; however, when guests are out on tours, they may be provided with a gourmet picnic, bento box, or shared-style lunch spread depending on the day’s itinerary.
Adventure activities
The adventure activities have the following facilities/amenities in place
In addition, the following further information can assist guests
Our adventure activities are small-group and nature-based, designed to explore the unique landscapes of the Kimberley rather than high-adrenaline pursuits like skydiving or horse riding. We aim to accommodate guests with disabilities wherever possible, though suitability depends on the specific nature of the disability and the terrain involved. We strongly encourage guests to contact us prior to booking to discuss their individual needs so we can help them make an informed decision and ensure the best possible experience during their stay.