Pre-arrival, arrival and reception

The business has the following in place to support guests during pre-arrival, arrival and reception

     Booking information and websites are compatible with screen readers

      There is a reception/public entryway.

     Seating available at reception

     A tablet with text to voice or pen and paper at reception to aid in communication

     Lighting in the reception area is even and glare free

Don't have registration forms

     Information and maps are available in written form

     A familiarisation tour

Additional Information from the business

The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
At The Berry Dairy, we recognise that long wait times can disproportionately impact guests with fatigue-related conditions. To ensure inclusivity, we’ve designed systems that reduce both physical and mental strain for these visitors.Key Initiatives:QR code ordering: Guests can order directly from their table, minimising time spent standing in queues.Ample seating: Shaded and accessible seating is available outside the café, allowing guests to rest while waiting.Trained staff support: Our team is trained to recognise signs of fatigue and offer assistance, including priority ordering, to ensure no guest is disadvantaged.Outcomes: These measures have created a more comfortable and supportive environment, ensuring that visitors with fatigue can enjoy their Berry Dairy experience without compromise.

In addition, the following further information can assist guests

     N/A