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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
- Public Toilets/Adult change facilities
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ATTRACTIONS
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COMMON AREAS
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FOOD AND DRINK
- Dining Spaces
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EVENTS
- Events
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Overview
General
Attractions
Common Areas
Food & Drink
Events
Business Overview
The business has the following products/services available
Attraction
Food and Drink
Event
Our business caters for the following disability types:
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit signs are clear and easy to see
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by: Front entrance doors are automatic therefore are required to be clear of objects at all times.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by: Staff are informed through conversations with visitors and observations upon entry in regards to personal disability requirements. Staff are trained to ensure exit strategies are advised upon entry.
The procedure for assisting guests who need assisted rescue is: Staff/volunteers on duty will assist any guests who require assisted rescue. Duty of care ensures all patrons are taken care of and evacuated safely from the premises.
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals: The facility is "pet friendly" for all animals/dogs and this includes service animals. Service animals are able to accompany their owner/carer throughout the facility including display buildings. Water bowls are provided.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
Lighting in the reception area is even and glare free
Information and maps are available in written form
A familiarisation tour
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times: Guests are also welcome to enjoy the air-conditioning and seating situated in the front reception. Generally, there are no wait lines to access tickets at the front counter or entry into the various displays and buildings. Seating is also available in the park in front of the Reception building and bench seating directly outside.
In addition, the following further information can assist guests
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
In addition, the following further information can assist guests
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
In addition, the following further information can assist guests
In addition, the following further information can assist guests
Internal Spaces
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Tableware/glassware contrast with the table surface or table cloth
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
The width of the smallest corridor is: 61cm
In addition, the following further information can assist guests
Public areas
The public areas have the following amenities in place
Even lighting
Seating
In addition, the following further information can assist guests
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
In addition, the following further information can assist guests
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
Where steps are present are there three steps or less
In addition, the following further information can assist guests
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
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In addition, the following further information can assist guests
Dining Spaces
The dining spaces have the following facilities/amenities in place
The doorway is at least 850mm wide
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
Halal
There are procedures in place to avoid cross-contamination of food products
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In addition, the following further information can assist guests
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
Accessible toilets are available at the venue
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
The event is outdoors
Portable accessible toilets are available
Seating is at regular intervals
Accessible car parking is available
There are designated drop-off points
There is an event map available
Quiet rooms, marquees or spaces are available
In addition, the following further information can assist guests