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Overview
General
Tour/Transport
Business Overview
The business has the following products/services available
Tour/Transport
Our business caters for the following disability types:
Food allergies or intolerances
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Email
Webportal
Emergency Management
Vehicle
Additional Information from the business
The business identifies guests who need additional assistance should an emergency occur by:
We do not have a formal process for identifying guests who may need additional assistance in an emergency. However, we speak to guests directly and in groups via WhatsApp prior to a trip and at handover at the start of the trip, and guests requiring additional assistance can self-identify at these touchpoints
The procedure for assisting guests who need assisted rescue is:
We collect emergency contacts for all guests as part of registration. As guests are self-guided, we do not provide an assisted rescue service. Our guidebook includes emergency guidance (call emergency services, then contact us), and we also have an after-hours emergency number
Communications
Our business offers the following alternative communication methods
Plain English
Not specified
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
A lower counter at reception/ticket office
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
No long wait times, customers await handover in a seated area
External Paths
External paths of travel
Pathways are wider than 900mm
no steps
Step free routes clearly signed
Steps
Steps
In addition, the following further information can assist guests
There are steps at the entrance to handover locatino at Hostel G, however there is a elevator
Route Planning
Route Planning
Additional Information from the business
In addition, the following further information can assist guests:
Guests choose their own stops but we recommend stops
Overnight Stops
The total number of wheelchair passengers that can be catered for at overnight stops are:
0
Guides
This tour stops at attractions/accommodation/food and beverage/retail spaces that are not operated by this business. For information relating to these individual properties please follow the weblink provided
Self-selected by guests
