-
OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Guide Dog and Service Animals
-
GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Internal Spaces
- Public areas
- External Paths
- Steps
-
ACCOMMODATION
- Room Amenities
- Bathrooms
-
COMMON AREAS
to view the full report.
Overview
General
Accommodation
Common Areas
Business Overview
The business has the following products/services available
Accommodation
Our business caters for the following disability types:
Deaf or low hearing
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
Emergency and evacuation procedures are explained on arrival
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
Doors have clear paths around them.
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The business identifies guests who need additional assistance should an emergency occur by:
We have an accessibility guide on our website that provides information for discerning guests, we also encourage guests to ask us questions and enquire if they need further clarification on the property and its suitability for their needs.
The procedure for assisting guests who need assisted rescue is:
Any type of rescue situation is to be handled by professional and qualified service people. 000 will be contacted if required. This number is in our House Notes infromation booklet in the house.
Communications
An accessibility guide is available on the website
https://nookonthehill.com.au/accessibility-guide
Our website meets WCAG 2.0 accessibility standards
Guide Dog and Service Animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Our business is self check in, keys are located on site.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Level or ramped access from the car park to the entrance
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is clear of obstruction
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
The entry door is a minimum of 850mm wide
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Seating is available for guests unable to stand for long periods
The width of the smallest corridor is:
750mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Pathways are wider than 900mm
No paths with steps
Steps
Steps have the following amenities are in place
There are steps.
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Room Amenities
Lower hanging rails are in wardrobes
Visual alarm is fitted to the room
Televisions are equipped with closed captioning capability
There is contrast between the walls, skirtings, floor and furniture
There is a clear path through the room
There is a clear opening at least 850mm wide
The bedside lamp switch is easy to reach from the bed
The bed height is no higher than 680mm from the floor
Bathrooms
The bathrooms have the following facilities/amenities in place
All heating appliances and hot water pipes are protected or insulated
All shower, bath and basin taps are clearly differentiated between hot and cold
The hot water is thermostatically controlled to 41 degrees
The width of the door is 800mm.
The width beside the toilet is 300mm.
There is 900mm mm of clear space in front of the toilet
The toilet seat is a contrasting colour to the floor
The toilet seat is 460mm above the floor
The Nook - 007
The Nook - 008