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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Cognitive Impairment Support
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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ATTRACTIONS
- Attractions Basics
- Zoos and Wildlife Parks
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COMMON AREAS
- Play Spaces
to view the full report.
Overview
General
Attractions
Common Areas
Business Overview
The business has the following products/services available
Attraction
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our website supports Screen Readers
Our forms have high contract boxes and submit boxes
Staff have undergone disability awareness and training
Emergency Management
The business has an emergency management and evacuation plan for guests with a disability
Communications
An accessibility guide is available on the website
https://nationalzoo.com.au/visitor-information-2/accessibility/
Our business offers the following alternative communication methods
Plain English
Some enclosures have binoculars to view the animals. Public toilet doors have braille included in the sign.
There is easy to read signage and information (e.g. menus and emergency information)
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
The business provides a toilet area for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Prior bookings are required for individuals with service animals, and animal vaccination/worming certificates and evidence of the service animals training must be provided.. Service Animals are allowed within the zoo however are limited to specific areas due to strict animal quarantine procedures. Guests with service animals have 2 options. Firstly, guests are able to leave their service animal with staff outside the quarantine area, and proceed into the zoo as a regular guest. Service animals are housed in an indoor area with bedding, water, access to an outdoor toilet area, and are under constant staff supervision. Alternatively, guests with service dogs entering the zoo will be accompanied by a zoo staff member at all times, to ensure quarantine protocols are maintained. The service animals is unable to enter several open walk-through enclosures, however alternative routes are available, and a map detailing these areas is available upon enquiry.
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
Booking information and websites are compatible with screen readers
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Lighting in the reception area is even and glare free
Large print information sheets and registration forms
Information and maps are available in written form
A step free map/guide
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
Wait times are minimal. Seats are available at 2 of 3 entrances.
Cognitive Impairment Support
Documents are available in plain English for people with cognitive impairment (This may include instructions, guides, menus and general information)
Quiet periods or early opening times for people on the Autism Spectrum
A space for parents and children on the Autism Spectrum
Access has alternative procedures and clear written instructions with universal access symbols
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
In addition, the following further information can assist guests
Car park gate is open during arrival and departure times.
Entry
The business has the following amenities/systems in place for entry
A drop off point close to the entrance
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Glass doors are fitted with a visual sighting strip
Door jams/doors are of a contrasting colour to surrounding walls
Door handles are of a contrasting colour to the door
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
In addition, the following further information can assist guests
The NZA has three entrances
Lifts
In addition, the following further information can assist guests
All public areas are accessible via ramps.
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
In addition, the following further information can assist guests
Quiet Spaces are not specifically designated, however there is no music/announcements over any PA system (exception: emergency alarms). There are many seating areas off the main path that are semi-secluded, quiet and surrounded by nature. Weekdays during the school term are usually our quite periods.
Public areas
The public areas have the following amenities in place
Display units, Televisions, Video displays etc. are open captioned
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
A written transcript where audio description is provided i.e. display commentary, tour commentary
In addition, the following further information can assist guests
Many exhibits have signage on the species as well as a QR code to access a video of a keeper presentation about the species.
External Paths
External paths of travel have the following amenities are in place
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Any paths having steps are clearly identified as non-wheelchair accessible
Step free routes clearly signed
Steps
Steps have the following amenities are in place
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Where steps are present are there three steps or less
In addition, the following further information can assist guests
All areas with steps, have an adjoining accessible ramp.
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
There is Lion Catwalk Accessible Toilet- 160cm, Penguin Accessible Toilet 120cm, Bistro Accessible Toilet 133cm, Aquarium Accessible Toilet - 96cm mm of clear space in front of the toilet
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
In addition, the following further information can assist guests
4 public accessible toilet facilities are situated throughout the grounds of the National Zoo & Aquarium.
Attractions Basics
A park map is available here:
Zoos and Wildlife Parks
Guide and service dogs are welcome
Additional Information from the business
Guide and service animals should observe the following rules:
Assistance Dogs looked after by the zoo:
Wherever possible, the AD will be cared for in an office near the zoo entrance or in a zoo holding facility. ADs left in an office or holding facility will be checked on regularly by staff but may not be in their presence for the whole time. NZA will ensure that the AD is secure in the area and has adequate water, shelter and ventilation.
Assistance Dogs accompanying visitors into the zoo:
NZA will provide a guide to escort the visitor and AD to the areas of the zoo that are deemed by the zoo to be safe for the AD and for the zoo animals, along with staff and other visitors. When accompanied by their AD, visitors will only be able to access these pre-determined areas. Where required, NZA will transfer the visitor and their AD to their transport at the end of the visit.
A secure area with shade and water for service dogs is available
A guide for patrons who are blind or vision impaired are available
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
Audio via QR codes, written guides, information talks/presentations, braille on toilet door signage.
Seating is provided at regular intervals
Aviaries and other enclosures provide level access
Airlocks provide sufficient room for a wheelchair
Tour vehicles are available
In addition, the following further information can assist guests
The Zoo is accessible by wheelchair. The site does include some steep inclines, however, if guests follow the designated adventure trail these areas will be avoided.
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
There wheelchair accessible activities
The play space contains cognitive play panels
The play space contains tactile play panels or activities
The space contain colour contrasting elements
Seating is provided in or around the play space
PG Benches
PG Entry
PG Accessible Swing
PG Baby Change
PG Womens
PG Bench bathroom
PG cubby
PG Gorilla
PG Front
PG Mens
PG Flying fox
PG Ele slide
PG Log walk
PG Front platform
PG Rope swing
PG Large Platform
PG Hippo
PG Buffallo
PG Spinner
PG Climb
PG Ele path
PG Log bridge
PG Croc
PG Snake
PG train
PG see-saw
PG Rhino platform
PG Swings
PG Tree