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OVERVIEW
- Business Overview
- Bookings
- Emergency Management
- Communications
- Other Information
- Guide Dog and Service Animals
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GENERAL
- Pre-arrival, arrival and reception
- Car Park and Access amenities
- Entry
- Lifts
- Internal Spaces
- Public areas
- Displays, exhibits, commentary and live performances
- External Paths
- Steps
- Ramps
- Public Toilets/Adult change facilities
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TOUR OPERATORS
- Tour/Transport Services
- Guides
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ATTRACTIONS
- Zoos and Wildlife Parks
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COMMON AREAS
- Play Spaces
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FOOD AND DRINK
- Dining Spaces
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ADVENTURE ACTIVITIES
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EVENTS
- Events
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Overview
General
Tour/Transport
Attractions
Common Areas
Food & Drink
Adventure
Events
Business Overview
The business has the following products/services available
Tour/Transport
Attraction
Food and Drink
Adventure
Event
Our business caters for the following disability types:
Blind or low vision
Deaf or low hearing
Limited mobility
Wheelchairs or mobility scooters
Food allergies or intolerances
Cognitive or people on the Autism Spectrum
Bookings
The business offers the following methods for bookings and enquiries:
Phone
Webportal
Our forms have high contract boxes and submit boxes
Emergency Management
There are Audible device/s to alert occupants to evacuate with instructions on how to evacuate.
Exit signs are clear and easy to see
Exit signs have raised lettering or braille
Exit access is free and clear at all times
We ensure exit access is free and clear at all times by:
All points of access and exit are monitored by staff and volunteers who are present at any time during visitor attendance
Exits and access to exists are greater than 900mm
Exit doors are able to be opened by all occupants
Exits to the emergency evacuation point does not include stairways
The evacuation point is clearly marked by a sign
The business identifies guests who need additional assistance should an emergency occur by:
Through Staff and Volunteers being present on the premises anytime during visitation. All Ticketed Events/Attractions are handled by a person and are not automated
The procedure for assisting guests who need assisted rescue is:
Evacuation Plans and Warden System includes assisting all visitors during evacuation
Communications
An accessibility guide is available on the website
https://dolphindiscovery.com.au/venue/facilities/
Other Information
For bookings made onsite, the ticket booth/counter/box office is accessible for people using a wheelchair
The business accepts the companion card
Guide Dog and Service Animals
The business provides a secure area with shade and water for service animals
Bowls, bedding, etc. are provided for service animals
The business provides the following services for services animals:
Not specified
Pre-arrival, arrival and reception
The business has the following in place to support guests during pre-arrival, arrival and reception
There is a reception/public entryway.
Seating available at reception
A lower counter at reception/ticket office
A clipboard to allow check-in/ticket purchase whilst seated
A tablet with text to voice or pen and paper at reception to aid in communication
Picture Board at reception to aid in communication
Lighting in the reception area is even and glare free
Information and maps are available in written form
Additional Information from the business
The following steps are in place to ensure that people with fatigue related to their disability are not disadvantaged by long wait times:
We have rest areas throughout the building and facilities. Our Marine Discovery Centre entry is not timed and the ticket is valid the whole day making it possible to have rest times.
Car Park and Access amenities
The business has the following Car Park and Access amenities
A drop off zone
Designated disabled parking bays
Level or ramped access from the car park to the entrance
The accessible entrance is clearly signed from the parking bay
Kerb ramps are in place where a pavement or walkway needs to be crossed
Entry
The business has the following amenities/systems in place for entry
A path of access to the building is slip resistance and even
A path of access to the building is clear of obstruction
Self opening entry doors or fitted with a self closer
Signage is written in a contrasting colour
The entry door is a minimum of 850mm wide
The entry door has self opening or a light opening pressure (for manual operations)
The entrance sill is less than 13mm
There a clear space of at least 1500mm x 1500mm in front of all doors.
The entrance door mats have a thickness less than 13mm and a width of 7500mm or greater
Lifts
Lifts
Internal Spaces
Clear and unobstructed routes through and between buildings
Interior walls are matte or low sheen
Floors, walls, counters and furniture are of contrasting colours
Any protruding or overhanging obstructions are at least 2meters above the floor or are protected
Floor surfaces are hard or short pile carpet
Seating is available for guests unable to stand for long periods
Accessible facilities are clearly signed and visible from all areas
All corridors greater than 900mm
There is a quiet space for parents and children on the Autism Spectrum
Public areas
The public areas have the following amenities in place
Even lighting
Seating
Displays, exhibits, commentary and live performances
For displays, exhibits, commentary and live performances the following amenities are in place
Seating
Wheelchair accessible spaces/seating
External Paths
External paths of travel
Surfaces are concrete, asphalt, smooth paving or hard packed fine gravel (max aggregate size 13mm)
Paths or slopes longer than 15 metres have resting places or seats
Pathways are wider than 900mm
There 3 successive steps or less on any path or at any doorway
Steps
Steps
There are steps.
Top and bottom steps are easily distinguished through colour contrast or the use of TGSIs (Tactile Ground Surface Indicators)
All steps or staircases have enclosed risers
The underside of all staircases are enclosed or protected to a height of at least 2 metres
Handrails fitted to all open sets of steps
Handrails extend 300mm beyond the top and bottom step
In addition, the following further information can assist guests
The only steps are to the beach but we have a wheelchair ramp next to the steps. Inside to the top floor is a staircase but also a lift
Ramps
Ramps have the following amenities are in place
There are ramps.
All fixed ramps are 1:14 or less
Hand rails are fitted
Long ramps (more than 10m) are 1:20 or less
Ramps have a raised edge of at least 100mm
Public Toilets/Adult change facilities
Public Toilets/Adult change facilities have the following amenities are in place
There is an accessible toilet for public use
The door is at least 850mm wide
There is a minimum of 850mm beside the toilet
Handrails are fitted
The toilet seat is 460mm above the floor
The toilet seat of a contrasting colour to the floor
The toilet seat is460mm above the floor
There is a registered changing places facility
In addition, the following further information can assist guests
We have a designated wheelchair accessible bathroom/toilet/changing room with toilet and hot showers. no hoists are available inside. But there is a 2m * 2m changing space.
Tour/Transport Services
The tour/transport services have the following facilities/amenities in place
Buses/Coaches
2 vessels, both have a ramp with a 20-30 cm step to the beach vehicles have wheelchair lifts or ramps
2 vessels, both have a ramp with a 20-30 cm step to the beach vehicles have low floors with ramped entry
The maximum wheelchair capacity available in the fleet is:
2
Additional Information from the business
In addition, the following further information can assist guests:
Not specified
Guides
Use of clear/simple English
Marine
Marine craft are wheelchair accessible
Length (cm) 150.
Width (cm) 150.
Height (cm) 150.
Weight (kg) n/a.
DDC Tour Boat Wheelchair Accessible
DDC Tour Vessel with wheelchairs
DDC Beach Wheelchairs Boat Departure 1
Beach Ramp and Mats
Zoos and Wildlife Parks
Guide and service dogs are welcome
Additional Information from the business
Guide and service animals should observe the following rules:
no restriction
A secure area with shade and water for service dogs is available
Displays have glass or mesh viewing panels for children or people seated in wheelchairs
Signage is positioned between 800mm and 1200mm above the ground
Signage is in a font larger than 18 point
Signage and information provide pictorial information
Additional Information from the business
The following alternative information sources are available:
Multilingual Guide System web based for own devices
Seating is provided at regular intervals
Aviaries and other enclosures provide level access
Airlocks provide sufficient room for a wheelchair
Tour vehicles are available
Tour vehicles have a wheelchair lift or ramp
In addition, the following further information can assist guests
tour vessels have a access ramp with a 20-30 step onto the ramp from the beach
Accessible Bathroom Emergency Button
Accessible Bathroom Main Door Automated
1st Floor Accessible Bathroom
1st Floor Alresco
1st Floor Event Space
1st Floor with Lift and Event Space
Accessible Bathroom 1
Access Path Car to Entrance
Accessible Bathroom 2
Accessible Changing Room
Automated Doors Entrance Marine Discovery Centre
Automated Exit Marine Discovery Centre
Beach Ramp
Cafe Kiosk Entrance
DDC 1st Floor
DDC Accessible Parking Bay
DDC Accessible Parking
DDC Main Entrance
External Entry Door
Gift Store 1
Gift Store 2
Hot Show Accessible
Lift No 2
Main Entrance from Inside
Main Lift to 1st Floor
Marine Discovery Centre Display 1
Marine Discovery Centre Floorspace 1
Marine Discovery Centre Floorspace 2
Marine Discovery Centre Floorspace 3
Marine Discovery Centre Floorspace 5
Marine Discovery Centre Interactive Display
Reception Entrance
Theatre 1
Street Ramp to foot path
Theatre 2
Walkway to Boardwalk Lookout
Beach Wheelchair
In-Water Wheelchair
Play Spaces
Level access is provided to play spaces
Ramps provided are at least 25% of elevated sections of the play space
The surface of the play space is of a composite or rubberized material
There wheelchair accessible activities
The space contain colour contrasting elements
Seating is provided in or around the play space
Dining Spaces
The dining spaces have the following facilities/amenities in place
The entrance has level access
The doorway is at least 850mm wide
There is level access through the dining area
Chairs are moveable to allow for wheelchairs to be seated at the tables
All glass doors and full height windows have contrast markings
There are areas of full lighting
There are Plain English menus
There is an accessible toilet
Our business caters for the following dietary requirements
Sugar free (diabetic)
Gluten free (celiac)
Lactose free (dairy free)
Nut free
Vegetarian
Vegan
There are procedures in place to avoid cross-contamination of food products
Professionally run kitchen with trained food certified staff only.
There is a sample menu available online
Sample menu is available here -
https://dolphindiscovery.com.au/venue/dining/
1st Floor Event Space
Cafe Kiosk Entrance
1st Floor Alfresco
Cafe Kiosk Counter 2
Cafe Kiosk Counter
Cafe Layout 1
Cafe Layout 2
Cafe Layout 3
Cafe Layout 4
Events
Events have the following facilities/amenities in place
There is step free access throughout the venue
Reception, registration desks or ticket offices have a lower counter section
All ancillary areas are step free e.g. breakout rooms, dining areas, outside areas and exhibition spaces
All stage areas including speaker platforms are accessible
A low height lectern is available
Accessible toilets are available at the venue
Wheelchair designated seating is provided
We cater for a range of seating and viewing options
We cater for varying group sizes
Our event can be booked from the main web site
There is good circulation space with the number of people expected to allow people with a disability to move around freely
Food and water is available for guide and service animals
Accessible car parking is available
There are designated drop-off points
There is accessible public transport to the venue
There is an event map available
The event map shows accessible facilities
Quiet rooms, marquees or spaces are available